3Com Telephone V7000 User Manual

VCX Business Telephone  
Guide  
VCXV7000 IP Telephony Solution  
System Release 7.1  
Part Number 900-0397-01 Rev AC  
Published March 2007  
http://www.3com.com/  
 
8
 
ABOUT THIS GUIDE  
This guide describes how to set up and use 3Com® VCX™ telephones  
and consoles.  
This guide is for users of the following VCX hardware and software:  
VCX 2102 Business Telephone  
VCX 3102 Business Telephone  
VCX 3105 Attendant Console  
If release notes are shipped with your product and the information there  
differs from the information in this guide, follow the instructions in the  
release notes.  
CAUTION: The 3Com telephone system operates over the Ethernet local  
area network (LAN), not through a traditional telephone connection.  
Your telephone is connected to the 3Com system through an RJ45  
Ethernet connector instead of through an RJ11 telephone connection.  
Your telephone will not work unless it is connected correctly.  
For information about installing your telephone, see the packing sheet  
that came in the box with your telephone. The model number is on the  
underside of the telephone. Contact your administrator if you have  
questions about your telephone connection.  
For information about the voice mail system and features, see the IP  
Messaging Module User Guide - 3Com Native Interface or the IP  
Messaging Module User Guide - Traditional Interface, depending on the  
Telephone User Interface (TUI) enabled for your phone.  
 
 
10  
ABOUT THIS GUIDE  
Conventions  
Table 1 and Table 2 list conventions that are used throughout this guide.  
Table 1 Icons  
Icon  
Type  
Description  
Information note Information about important features or  
instructions.  
Caution  
Alerts you to potential loss of data or  
potential damage to an application, system,  
device, or network.  
Warning  
Alerts you to potential personal injury.  
Table 2 Text Conventions  
Convention Description  
Screen displays This typeface represents information as it appears on the  
screen  
Commands  
The word “command” means that you must enter the  
command exactly as shown and then press Return or Enter.  
Commands appear in bold. Example:  
To remove the IP address, enter the following command:  
SETDefault!0 -IP NETaddr = 0.0.0.0  
Italics are used to:  
Words in italics  
Emphasize a point.  
Denote a new term at the place where it is defined in the  
text.  
Figures This guide provides figures and screen captures that contain sample data.  
This data may vary from the data on an installed system.  
 
       
Related Documentation  
11  
Related  
Documentation  
These 3Com documents contain additional information about the  
products in this release that are a part of or support the 3Com  
Convergence Application Suite.  
The following documents are a part of the VCX IP Telephony Module:  
VCX Installation Guide  
VCX Maintenance Guide  
VCX Administration Guide  
VCX Basic Telephone Quick Reference Guide  
VCX Business Telephone Quick Reference Guide  
VCX Manager’s Telephone Quick Reference Guide  
VCX Feature Codes for Analog Telephones Quick Reference Guide  
VCX Telephone Display Quick Reference Guide  
VCX Basic Telephone Guide  
VCX Business Telephone Guide  
VCX Manager’s Telephone Guide  
VCX Security Guide  
The following documents are a part of the IP Messaging Module:  
IP Messaging Quick Reference Guide - 3Com Native Interface  
IP Messaging Module User Guide - 3Com Native Interface  
IP Messaging Quick Reference Guide - Traditional Interface  
IP Messaging Module User Guide - Traditional Interface  
IP Messaging Module Operations and System Administration Guide  
E-Mail Reader Application Quick Start Guide  
The following documents are a part of the IP Conferencing Module:  
IP Conferencing Module Installation Guide  
IP Conferencing Module Administration Guide  
IP Conferencing Module User Guide  
Convergence Center Client User and Administration Guide  
 
 
12  
ABOUT THIS GUIDE  
The following documents provide information on products that support  
this release:  
Enterprise Management Suite  
Enterprise Management Suite Getting Started Guide, Version 2.3  
Enterprise Management Suite User Guide, Version 2.3  
Enterprise Management Suite 2.3 for VCX 7.1 User Guide  
Digital Gateways  
V7122 and V6100 Digital User Guide, Version 4.8  
V6100 Digital Fast Track Installation Guide, Version 4.8  
V7122 Digital Fast Track Installation Guide, Version 4.8  
Analog Gateways  
V7111 Analog Fast Track Installation Guide, Version 4.8  
V7111 Analog User Guide, Version 4.8  
V6000 Analog Fast Track Installation Guide, Version 4.8  
V6000 Analog User Guide, Version 4.8  
Comments  
Send e-mail comments about this guide or about any Voice product  
documentation to:  
Include the following information with your comments:  
Document title  
Document part number (found on the front page)  
Page number  
Your name and organization (optional)  
Example:  
VCX Business Telephone Guide  
System Release 7.1  
Part Number 900-0397-01 Rev AC  
Page 25  
Please address all questions regarding the 3Com software to your  
authorized 3Com coordinator.  
 
 
GETTING STARTED  
1
This chapter provides a general description of your VCX telephone and  
describes the steps you must complete to use your phone.  
This chapter includes the following topics:  
 
   
14  
CHAPTER 1: GETTING STARTED  
VCX Telephone  
Overview  
Your VCX telephone must be configured to work in an IP network. This  
means your phone must be assigned an IP address so it can communicate  
with other VCX phones and devices. Typically, your administrator assigns  
IP values, including an IP address, as part of the installation process.  
During the installation process, your administrator creates an account for  
you. This account includes a telephone number and a voice mailbox. Your  
administrator also assigns a password that associates your telephone  
number and a voice mailbox with your account.  
This chapter assumes that your administrator has either logged you in to  
your telephone or has given you login instructions.  
If you are logged in, the Display Panel on your phone shows the  
current date and time, and your extension.  
If you are not logged in, see Logging In to Your Telephone.  
This guide describes the features available with your telephone, such as  
telephone button functions, making and forwarding calls, and speed  
dialing. In addition, your account includes a voice mailbox. Voicemail  
features are provided by 3Com IP Messaging software. These features,  
such as listening to or sending messages, are described in the IP  
Messaging guide associated with your messaging system. See Additional  
The settings on your telephone, including your extension, personal  
settings, and system settings, remain the same even when you move your  
telephone from one Ethernet jack to another, as long as both Ethernet  
connections are part of the same network.  
One of the benefits of a telephone configured with an IP address is  
portability. Depending on how your administrator has configured the  
VCX system, you may be allowed to configure another VCX phone in the  
system to duplicate your primary phone simply by logging in to the other  
phone using your password (see Transferring Your Phone Settings to  
Your VCX telephone can provide many features. Some of these features  
are optional. Your administrator determines which features are available  
for your telephone.  
 
   
Initial Voice Mailbox Setup  
15  
Initial Voice  
Mailbox Setup  
When a caller dials your telephone number and you are unable to answer  
the call, the caller hears a recording and is prompted to leave a message.  
Before you can listen to messages in your voice mailbox, you must record  
your name, a personal greeting, and change the default password you  
use to access your mailbox.  
Your administrator will provide you with the default password for initial  
mailbox access. Typically, the default password is the last 4 digits of your  
phone number. The first time you access your voice mailbox, the system  
prompts you to change your password, record your name, and record a  
personal greeting.  
Note that the password you use to access your voice mailbox is not the  
same password you use to log in to your telephone. When you change  
the default voicemail password in the following procedure, you do not  
change the telephone login password.  
To initialize your mailbox:  
1 Lift the handset.  
2 Press the message button on your phone (see the chapter in this guide  
that describes the buttons and controls for your particular phone model).  
3 At the password prompt, use the keypad to enter your default password.  
The voice prompt system describes the initialization process and  
introduces the Setup Assistant function.  
4 Follow the voice prompts to:  
a Enter a new password (ask your administrator for password length  
requirements; use digits only, * and # are invalid characters).  
b Record a name announcement.  
c Record a personal greeting.  
5 Hang up.  
 
   
16  
CHAPTER 1: GETTING STARTED  
Configuration  
Options  
Simple VCX telephone operations (for example, making a call,  
transferring a call, and putting a call on hold) require no configuration.  
These operations are described in Chapter 5.  
Many VCX features, however, do require configuration (for example, call  
forwarding and speed dialing). In general, you can configure these  
features using one of the following methods:  
The Telephone User Interface (TUI) is a phone-based interface that  
allows you to manage your user account and VCX telephone by  
entering commands using the telephone keypad. The command used  
to enable or disable a feature is executed by entering a feature code.  
Configuration options and prompts are displayed on the telephone  
Display Panel. See Chapter 7 for more information on using the TUI.  
Many options configured through the TUI require entering a feature  
code.  
Basic telephone operation, such as making calls and putting a call  
on hold, is described in Chapter 5.  
Features that must be configured, such as speed dialing and call  
forwarding, are described in Chapter 7.  
Feature codes are described in Chapter 6.  
The VCX User Interface is a web browser-based application that allows  
you to manage your user account and VCX telephone. Most of the  
options available through this interface are also available through the  
TUI. See Chapter 7 for more information on using the VCX 7000 User  
Interface.  
Additional  
Information  
Sources  
You may also want to refer to the following documents in the VCX  
documentation set for additional information:  
VCXBasic Telephone Quick Reference Guide — Provides a single-sheet  
reference that describes commonly used Model 2101 and Model 3101  
telephone features.  
IP Messaging Module User Guide - 3Com Native Interface or the IP  
Messaging Module User Guide - Traditional Interface — Provides  
information about the voicemail system and features available on your  
phone. The Guide you should reference depends on the Telephone  
User Interface (TUI) enabled on your phone. Ask your administrator for  
details.  
 
     
VCX BUSINESS TELEPHONE —  
MODEL 2102  
2
This chapter describes the buttons and controls on the3Com® VCX™  
Model 2102 Business Telephone.  
This chapter includes the following topics:  
For information about the Model 3102 Business Telephone, see  
For information about the 3105 Attendant Console, see Chapter 4.  
To verify the model number of your telephone, refer to the label under  
the phone.  
 
     
18  
CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102  
Buttons and  
Controls  
Figure 1 shows the buttons and controls on the Model 2102 Business  
Telephone.  
Figure 1 3Com 2102 Business Telephone  
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ꢁꢁ  
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The Model 2102 Business Telephone includes the following features:  
1 Handset  
2 MSG (Message) button and Message Waiting Light — Press MSG to  
access your messages through the voice mail system; see the IP  
Messaging Module User Guide. The light next to the MSG button stays  
red as long as there is at least one unreviewed message (voice, e-mail, or  
fax) in your mailbox.  
3 FWD MAIL button — Directs all incoming calls to your call coverage  
point (by default, voice mail). See Configuring a Call Coverage Point.  
4 Display Panel — Displays telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox (see Using the Telephone Display  
Panel for more information on how message status determines the  
message list).  
 
       
Buttons and Controls  
19  
You can also use the Display Panel to view or enable features available  
through the Main menu and with feature codes (see Chapter 6 for  
information on using feature codes). You can access the Main menu by  
pressing the Program button. The following features are available:  
User Directory — Displays a directory of the people in your  
organization. See Viewing the User Directory.  
Call History — Displays logs of your recent missed, answered, and  
dialed calls. See Viewing the Call Logs.  
Personal Speed Dial — Personal speed dial numbers can be  
configured at the telephone or through the VCX User Interface, which  
is accessed through the web (see Chapter 8).  
System Speed Dial — System speed dial numbers can be configured  
at the telephone or through the VCX User Interface, which is accessed  
through the web (see Chapter 8).  
Advanced Settings — Configures network parameters.  
CAUTION: This option is for administrator use only. Unauthorized  
modification of these parameters will disconnect your phone.  
5 Soft buttons — Use the soft buttons to navigate through Display Panel  
options. A buttons function depends on the option selected. The buttons  
are, left to right:  
Slct (Select) — Use this button to select a displayed item. For example,  
you can use this button to automatically dial a previously placed or  
received call or a missed call.  
Back — Use this button to move the cursor backwards one space and  
delete the current space). You can also use this button to sort  
displayed items.  
Exit — Use this button to exit the currently displayed option.  
6 Telephone key pad — Use these buttons to dial telephone numbers and  
to access additional features.  
7 Scroll buttons — Use these buttons to scroll through items shown on  
the Display Panel.  
8 Program button — Use this button to access and view the Display Panel  
Main menu.  
9 Access buttons with indicator lights Your administrator assigns  
default functions for these buttons and may allow you to reprogram a  
buttons function (for example, create more personal speed dial buttons).  
 
20  
CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102  
10 Access buttons without indicator lights — See Access Buttons.  
For both sets of Access buttons, the telephone label maker utility,  
available through the 3Com web site, enables you to define and print a  
new label for your Access buttons. See Printing Labels.  
11 Microphone (located on the underside of the telephone) — Activated  
when the telephone is in speaker phone mode; that is, after you press the  
Speaker button or the Hands Free button. For best results, keep the  
area around the microphone free of obstructions.  
12 Hold button — Places a caller on hold. See Putting a Call on Hold.  
13 Transfer button — Sends the currently active call to another telephone.  
14 Conference button — Enables you to set up a conference call  
(3-way calling). See Setting up a Conference Call.  
15 Redial button — Redials the last telephone number or extension that  
16 Speaker button — Enables you to use the speaker phone feature. Press  
the Speaker button before you dial a call, when your telephone is  
ringing, or while a call is in progress. To turn the speaker off and resume  
the conversation, pick up the handset.  
17 Volume control buttons — Enables you to adjust the volume of the  
ringer, the speaker, or the handset. See Controlling the Volume.  
18 Mute button — Use this button to prevent callers from hearing you,  
while you can still hear your callers. See Muting Calls.  
19 Hands Free button — Allows you to answer internal (intercom) calls  
without picking up the handset. An external call (a call from outside your  
VCX system) rings to your telephone as usual. See Using the Hands Free  
Feature. The light next to the Hands Free button remains red as long as  
this option is enabled.  
Access Buttons  
Figure 2 shows the 18 Access buttons.  
The column of six buttons on the left side (labeled 1 through 6 in the  
figure) have programmed functions that cannot be modified. These  
buttons do not have associated indicator (status) lights.  
The column of 12 buttons on the right (labeled 7 and 8 in two groups  
in the figure) are assigned default functions (described in the  
following list) by 3Com. Your administrator can change these defaults  
 
   
Access Buttons  
21  
and may allow you to reprogram some or all of the button functions.  
Ask your administrator for more information. You can view and  
change button assignments through the Telephone User Interface (see  
Figure 2 Access Buttons  
Access buttons have the following settings:  
1 OK — Press the OK button to send a call.  
2 Release — Press the Release button to disconnect a call.  
3 Call Park — Enables you to place a call in a holding pattern so that it can  
be retrieved from another telephone in the system. See Call Park.  
4 Call History — Enables you to view the last 10 missed, answered, or  
dialed calls on the Display Panel. See Using the Telephone Display Panel.  
5 Feature — Enables you to access features that are not directly assigned  
to an Access button on your telephone. For more information on feature  
codes, see Chapter 6.  
6 Directory — Lists, in the Display Panel, all the users in your organization  
and their extensions. You can use the Soft Buttons to sort the list and  
select an entry. Selecting an entry automatically dials the extension. See  
 
 
22  
CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102  
7 In this button group:  
The first button, starting from the top, is for the Do Not Disturb  
feature. See Activating Do Not Disturb.  
The second button is for the Call Forward All feature. See Call  
The next 7 buttons are set to the first seven speed dial codes that you  
assign using the VCX User Interface through your web browser or the  
telephone keypad. See Speed Dialing.  
8 These three Access buttons (System Appearance buttons; SA1, SA2, and  
SA3) are lines for incoming and outgoing calls.  
Line Status Lights  
The light for each Access button for each line (system appearance)  
indicates the status of the button. Table 3 lists the light pattern associated  
with the status of each line.  
Table 3 Status Indicator Lights  
Light  
Status  
Off  
The line is available for use.  
The line is in use.  
The line is ringing.  
The line is on hold.  
Steady  
Fast blink  
Slow blink  
When you are on a call, you can answer another call while the line status  
light is flashing. Put the first call on hold and then press the Access  
button for the new incoming call.  
Assigning Model  
2102 Access Button  
Functions Using the  
TUI  
This section describes how to use the Telephone User Interface (TUI) to  
view, and possibly modify, the VCX features associated with the Access  
buttons on your telephone. You can also use the VCX User Interface to  
view and modify button mappings (see Assigning Access Button  
When a VCX system is configured, your administrator assigns (maps)  
default functions for the Access buttons on your telephone. Mapping a  
function to a button allows one-touch access to that function. Speed  
dialing is one example of a one-touch function.  
 
         
Assigning Model 2102 Access Button Functions Using the TUI  
23  
Your administrator may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons). Consequently, a  
programmable button is one of the following states:  
Locked — Button function can be changed only by the administrator.  
However, if the button function requires additional information (for  
example, a speed dial number or a call forward destination number),  
you can choose the values for the parameters. There are two  
exceptions:  
BLF (Busy Lamp Field) — Displays the status of another user's  
phone. When you press the button associated with the BLF status  
light, the BLF function calls the other users phone.  
System Speed Dial — Dials an administrator-configured speed dial  
number.  
The additional information for these two functions is set by the  
administrator and you cannot change the values if the buttons are  
in the locked state.  
Unlocked — Button function and any associated values can be  
completely reconfigured by you or the administrator.  
Note that, if a button function requires additional information (for  
example, a call forward destination number) and you or your  
administrator have not configured this information, the system will  
prompt you for it when you press the button.  
Default Model 2102 As noted in Access Buttons, the programmable Access buttons for the  
Button Assignments Model 2102 phone are located in the right column of 12 buttons. The  
buttons are numbered, bottom to top, 1 through 12. The default, 3Com  
supplied button functions are shown in Table 4. Ask your administrator if  
these defaults have changed.  
Table 4 3Com Default Button Mappings for the Model 2102 Telephone  
Button Number  
Feature  
Additional Information  
None  
12  
11  
10  
Do Not Disturb  
Call Forward All  
Personal Speed Dial #1  
Destination number  
First personal speed dial  
number  
9
Personal Speed Dial #2  
Second personal speed dial  
number  
 
   
24  
CHAPTER 2: VCX BUSINESS TELEPHONE — MODEL 2102  
Table 4 3Com Default Button Mappings for the Model 2102 Telephone  
Button Number  
Feature  
Additional Information  
8
Personal Speed Dial #3  
Third personal speed dial  
number  
7
6
5
4
3
Personal Speed Dial #4  
Personal Speed Dial #5  
Personal Speed Dial #6  
Personal Speed Dial #7  
System Line #3  
Fourth personal speed dial  
number  
Fifth personal speed dial  
number  
Sixth personal speed dial  
number  
Seventh personal speed dial  
number  
Third line for  
making/receiving calls; cannot  
be reconfigured  
2
1
System Line #2  
System Line #1  
Second line for  
making/receiving calls; cannot  
be reconfigured  
First line for making/receiving  
calls; cannot be reconfigured  
Viewing and To view the personal or system speed dial number that is mapped to a  
Changing Speed Dial button or to change the personal speed dial number:  
Button Information  
1 Press the Program button to display the Main Menu.  
2 Scroll down to the speed dial type.  
3 Press the button associated with the speed dial type.  
4 Use the Scroll Down button to view the speed dial numbers.  
To change the personal speed dial number, refer to Editing Personal  
 
 
VCX BUSINESS TELEPHONE —  
MODEL 3102  
3
This chapter describes the buttons, controls, and features on the 3Com®  
VCX™ Model 3102 Business Telephone.  
This chapter includes the following topics:  
For information about the Model 2102 Business Telephone, see  
For information about the 3105 Attendant Console, see Chapter 4.  
To verify the model number of your telephone, refer to the label under  
the phone.  
 
     
26  
CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102  
Buttons and  
Controls  
Figure 3 shows the buttons and controls on the VCX Model 3102  
Business Telephone.  
Figure 3 VCX Model 3102 Business Telephone  
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%XTENSION  
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ꢁꢇ  
ꢁꢃ ꢁꢂ ꢁꢀ ꢁꢁ ꢁꢊ ꢈ  
ꢁꢆ ꢁꢅ ꢁꢄ  
1 Soft buttons — Use the soft buttons to navigate through Display Panel  
options. A buttons function depends on the option selected. The buttons  
are, left to right:  
Slct (Select) — Use this button to select a displayed item. For example,  
you can use this button to automatically dial a previously placed or  
received call or a missed call.  
Back — Use this button to move the cursor backwards one space and  
delete the current space). You can also use this button to sort  
displayed items.  
Exit — Use this button to exit the currently displayed option.  
2 Message Waiting Indicator (MWI) — When lit, indicates that you have  
at least one unreviewed message (voice, e-mail, or fax) in your mailbox.  
Also, this indicator flashes when your telephone rings.  
 
       
Buttons and Controls  
27  
3 Display Panel — Displays telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox (see Using the Telephone Display  
Panel for more information on how message status determines the  
message list).  
You can also use the Display Panel to view or enable features available  
through the Main menu and with feature codes (see Chapter 6 for  
information on using feature codes). You can access the Main menu by  
pressing the Program button. The following features are available:  
User Directory — Displays a directory of the people in your  
organization. See Viewing the User Directory.  
Call History — Displays logs of your recent missed, answered, and  
dialed calls. See Viewing the Call Logs.  
Personal Speed Dial — Personal speed dial numbers can be  
configured at the telephone or through the VCX User Interface, which  
is accessed through the web (see Chapter 8).  
System Speed Dial — System speed dial numbers can be configured  
at the telephone or through the VCX User Interface, which is accessed  
through the web (see Chapter 8).  
Advanced Settings — Configures network parameters.  
CAUTION: This option is for administrator use only. Unauthorized  
modification of these parameters will disconnect your phone.  
4 Scroll buttons (Up, Down, Left, Right) — Use the Up and Down  
buttons to scroll through items in the Display Panel. The Left and Right  
buttons are reserved for future use. See Viewing the Call Logs.  
5 Program button — Use this button to access and view the Display Panel  
Main menu.  
6 Access buttons Your administrator assigns default functions for these  
buttons and may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons). See Access Buttons.  
7 Microphone (located on the side of the telephone) — Activated when  
the telephone is in speaker phone mode; that is, after you press the  
Speaker button) or the Hands Free button. For best results, keep the  
area around the microphone free of obstructions.  
8 Label area for Access buttons — The telephone label maker utility,  
available through the 3Com web site, enables you to define and print a  
new label for your Access buttons. See Printing Labels.  
 
28  
CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102  
9 Telephone key pad — Use these buttons to dial telephone numbers and  
to access additional features.  
10 Hold button — Places a caller on hold. See Putting a Call on Hold.  
11 Transfer button — Sends the currently active call to another telephone.  
12 Conference button — Establishes a single call with up to three internal  
parties, external parties, or a combination of both. See Setting up a  
13 Redial button — Redials the last telephone number or extension that  
14 Speaker button — Enables you to use the speaker phone feature. Press  
the Speaker button before you dial the call, when your telephone is  
ringing, or while a call is in progress. To turn the speaker phone off and  
resume the conversation, pick up the handset.  
15 FWD MAIL button — Directs all incoming calls, after one ring, to your  
call coverage point (by default, voice mail). See Configuring a Call  
Coverage Point. The light next to the FWD MAIL button remains red as  
long as this option is enabled.  
16 MSG (Message) button and Message Waiting Light — Press this  
button to access your messages through the voice mail system (refer to  
the IP Messaging Module User Guide for information on messaging). The  
light next to the MWI light remains red as long as there is at least one  
new, unreviewed message (voice, e-mail, or fax) in your mailbox, or in a  
mailbox monitored by your phone (for example, a hunt group mailbox or  
the mailbox associated with a bridged line).  
17 Hands Free button — Allows you to answer internal (intercom) calls  
without picking up the handset. An external call (a call from outside your  
VCX system) rings to your telephone as usual. See Using the Hands Free  
Feature. The light next to the Hands Free button remains red as long as  
this option is enabled.  
18 Headset connector — Located on the underside of the telephone, this  
RJ-11 connector enables you to plug in a headset so that you can listen to  
calls and have your hands free. See Using a Headset.  
To enable the use of a connected headset, press the Headset button (by  
default, button 16 at the top of the right column of buttons).  
19 Volume down — Lowers the volume of the ringer, the speaker, the  
handset, or the headset. See Controlling the Volume.  
 
Access Buttons  
29  
20 Mute button — Use this button to prevent callers from hearing you,  
while still hearing your callers. See Muting Calls.  
21 Volume up — Raises the volume of the ringer, the speaker, the handset,  
or the headset. See Controlling the Volume.  
22 Handset  
Access Buttons  
Figure 4 shows the 18 Access buttons on the phone.  
The buttons are assigned default functions (described in the following  
list) by 3Com. Your administrator can change these defaults and may  
allow you to reprogram some or all of the button functions. Ask your  
administrator for more information.  
You can view and change button assignments through the Telephone  
the TUI) or the VCX User Interface (see Assigning Access Button Functions  
Figure 4 Access Buttons  
ꢁꢊ  
ꢁꢁ  
ꢁꢀ  
ꢁꢂ  
ꢁꢃ  
ꢁꢄ  
ꢁꢅ  
Access buttons have the following default settings:  
1 The first three buttons in this group (starting from the bottom) are lines  
for incoming and outgoing calls (System Appearance buttons SA1, SA2,  
and SA3). You administrator can assign up to six additional System  
Appearance buttons (buttons 2 through 7) to your phone.  
2 Personal Speed Dial 6 — See Speed Dialing.  
3 Personal Speed Dial 5  
 
       
30  
CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102  
4 Personal Speed Dial 4  
5 Personal Speed Dial 3  
6 Personal Speed Dial 2  
7 Personal Speed Dial 1  
8 Headset — Enables or disables the use of a headset connected to the  
telephone. See Using a Headset.  
9 Do Not Disturb — Enables the Do Not Disturb feature. See Activating  
10 Forward Universal — Allows you for forward all calls to different  
destinations. See Call Forwarding.  
11 Call Park — Allows you to place a call in a “holding pattern” and retrieve  
it from any other telephone in the system. See Call Park.  
12 Call History — Enables you to view the last 10 missed, answered, or  
dialed calls on the Display Panel. See Viewing the Call Logs.  
13 Feature button — Allows you to access features that are not assigned to  
an Access button on your telephone. For more information on feature  
codes, see Chapter 6.  
14 Local Directory — Lists, in the Display Panel, all the users in your  
organization and their extensions. You can use the Soft Buttons to sort  
the list and select an entry. Selecting an entry automatically dials the  
extension. See Viewing the User Directory.  
15 OK button — Press the OK button to send a call.  
16 Release button — Press this button to disconnect a call.  
Status Lights  
An Access button that is set up for incoming and outgoing calls is called a  
System Appearance button. The light beside each System Appearance  
button indicates its status. See Table 5.  
Table 5 Status Lights for System Appearance Buttons  
If the light is  
Off  
The line is  
Available for use  
In use  
Steady  
Blinking quickly  
Blinking slowly  
Ringing  
On hold  
 
       
Assigning Model 3102 Access Button Functions Using the TUI  
31  
Assigning Model  
3102 Access Button  
Functions Using the  
TUI  
This section describes how to use the Telephone User Interface (TUI) to  
view, and possibly modify, the VCX features associated with the Access  
buttons on your telephone. You can also use the VCX User Interface to  
view and modify button mappings (see Assigning Access Button  
When a VCX system is configured, your administrator assigns (maps)  
default functions for the Access buttons on your telephone. Mapping a  
function to a button allows one-touch access to that function. Speed  
dialing is one example of a one-touch function.  
Your administrator may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons). Consequently, a  
programmable button is one of the following states:  
Locked — Button function can be changed only by the administrator.  
However, if the button function requires additional information (for  
example, a speed dial number or a call forward destination number),  
you can choose the values for the parameters. There are two  
exceptions:  
BLF (Busy Lamp Field) — Displays the status of another user's  
phone. When you press the button associated with the BLF status  
light, the BLF function calls the other users phone.  
System Speed Dial — Dials an administrator-configured speed dial  
number.  
The additional information for these two functions is set by the  
administrator and you cannot change the values if the buttons are  
in the locked state.  
Unlocked — Button function and any associated values can be  
completely reconfigured by you or the administrator.  
Note that, if a button function requires additional information (for  
example, a call forward destination number) and you or your  
administrator have not configured this information, the system will  
prompt you for it when you press the button.  
Default Model 3102 As noted in Access Buttons, the 18 programmable Access buttons for the  
Button Assignments Model 3102 phone are located in two columns on the right side of the  
phone.  
 
     
32  
CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102  
In the left column the buttons are numbered 1 through 9, bottom to  
top.  
In the right column the buttons are numbered 10 through 18, top to  
bottom.  
The default, 3Com supplied button functions are shown in two tables.  
Ask your administrator if these defaults have changed.  
Table 6 shows the default button mappings in the left column.  
Table 7 shows the default button mappings in the right column.  
Each number in the Button Number column corresponds to a buttons  
physical position in its column.  
Table 6 3Com Default Button Mappings for the Model 3102 Telephone – Left  
Column  
Button Number  
Feature  
Additional Information  
9
Personal Speed Dial #1  
First personal speed dial  
number  
8
7
6
5
4
3
2
Personal Speed Dial #2  
Personal Speed Dial #3  
Personal Speed Dial #4  
Personal Speed Dial #5  
Personal Speed Dial #6  
System Line #3  
Second personal speed dial  
number  
Third personal speed dial  
number  
Fourth personal speed dial  
number  
Fifth personal speed dial  
number  
Sixth personal speed dial  
number  
Third line for making/receiving  
calls; cannot be reconfigured  
System Line #2  
Second line for  
making/receiving calls; cannot  
be reconfigured  
1
System Line #1  
First line for making/receiving  
calls; cannot be reconfigured  
 
 
Assigning Model 3102 Access Button Functions Using the TUI  
33  
Table 7 3Com Default Button Mappings for the Model 3102 Telephone – Right  
Column  
Button Number  
Feature  
Additional Information  
10  
11  
12  
13  
14  
15  
16  
17  
18  
Headset Enable/Disable  
Do Not Disturb  
Call Forward All  
Park  
None  
None  
Destination number  
Park number  
None  
Call History  
Feature  
None  
Local User Directory  
OK  
None  
None  
Release  
None  
Viewing and To view the personal or system speed dial number that is mapped to a  
Changing Speed Dial button or to change the personal speed dial number:  
Button Information  
1 Press the Program button to display the Main Menu.  
2 Scroll down to the speed dial type.  
3 Press the button associated with the speed dial type.  
4 Use the Scroll Down button to view the speed dial numbers.  
To change the personal speed dial number, refer to Editing Personal  
 
   
34  
CHAPTER 3: VCX BUSINESS TELEPHONE — MODEL 3102  
 
3105 ATTENDANT CONSOLE  
4
The 3105 Attendant Console enables a receptionist to handle high call  
volumes efficiently. Although receptionists are the primary users of the  
Attendant Console, it can also be used by busy sales representatives and  
others who receive a high volume of telephone calls or who make  
frequent calls to the same telephone numbers.  
This chapter includes the following topics:  
3105 Attendant Console — A device that works along with VCX  
telephones to increase call handling capability. In many offices, the  
Attendant Console is used by a receptionist or switchboard operator,  
who is referred to in this guide as “the receptionist.”  
 
           
36  
CHAPTER 4: 3105 ATTENDANT CONSOLE  
3105 Attendant  
Console  
The 3105 Attendant Console has 50 Access buttons and 4  
preprogrammed Feature buttons. In effect, the Attendant Console is an  
extension of the VCX Business Telephone or VCX Basic Telephone with  
which it is associated.  
Figure 5 illustrates the buttons and controls on the VCX 3105 Attendant  
Console.  
Access Buttons The 50 Access buttons on an 3105 Attendant Console can each have two  
sets of assignments: 1 through 50, and 51 through 100. To toggle  
between the two sets of assignments, press the Shift button.  
Your administrator can assign features to each Access button. Possible  
features include:  
Status of internal telephone extensions (busy, available)  
In the current release, when you assign a phone extension to an  
Attendant Console button, the button assignment does not become  
effective until either the Attendant Console is rebooted or the phone  
registration interval elapses. The default registration interval is one hour  
(3600 seconds).  
Status of external telephone lines  
Speed dials for user extensions:  
Feature Buttons The four Feature buttons are programmed for four of the five most  
common features needed by a receptionist: Call Transfer, Call Hold,  
Conference, Call Park, or Attendant Serial Call. The Shift button does not  
affect the operation of the Feature buttons. Your administrator  
configures the feature assigned to a particular Feature button using the  
VCX User Interface, Central Management Console. The feature-to-button  
mappings described in the list following Figure 5 are the defaults and  
may not correspond to your configuration.  
Your administrator also maps telephone extensions to Access buttons  
using the VCX Administrator web interface.  
Figure 5 and the text that follows it describe the features on the 3105  
Attendant Console.  
 
       
3105 Attendant Console  
37  
Figure 5 3105 Attendant Console  
6
5
7
1
2
3
4
8
1 Transfer button — Enables you to send a call to another telephone. See  
2 Hold button — Places a caller on hold. See Putting a Call on Hold.  
3 Conference button — Allows you to set up a 6-party conference call.  
4 Call Park button — Places a call in a “holding pattern” so that it can be  
retrieved from any other telephone on the system. See Call Park.  
Attendant Serial Call button — Enables you to send a call to another  
telephone like Transfer, but the call rings back to you when the  
destination hangs up. You can perform another transfer or other action.  
Not mapped to a button by default, your administrator can map  
Attendant Serial Call to any of the four buttons. See Serial Transfer.  
5 Labels You can print labels for your Attendant Console using the label  
maker utility, which is available through the 3Com web site. See Printing  
Labels.  
6 Label cover tabs — Allow you to unsnap the plastic cover to insert  
labels.  
 
   
38  
CHAPTER 4: 3105 ATTENDANT CONSOLE  
7 Access buttons — If your administrator has mapped an extension to an  
Access button, a light next to the button indicates whether the line is  
available or in use, or whether an assigned feature is enabled. See  
Your administrator uses the VCX Administrator web interface to map  
telephone extensions to Access buttons numbers. The interface numbers  
each button. For example, the administrator may say that extension 4001  
is assigned to button 1, extension 4002 is assigned to button 2, and so  
on. On the Attendant Console, the buttons are numbered from top to  
bottom, starting in the top left corner. (However, no number physically  
appears next to a button.)  
The first five buttons from the top in the left column correspond to  
Access buttons 1 through 5. (The bottom four buttons are always  
the Feature buttons.)  
The second column of nine buttons correspond to Access buttons  
6 through 14.  
The third column of nine buttons correspond to Access buttons 15  
through 23.  
The fourth column of nine buttons correspond to Access buttons  
24 through 32.  
The fifth column of nine buttons correspond to Access buttons 33  
through 41.  
The sixth column of nine buttons correspond to Access buttons 42  
through 50.  
8 Shift button — Enables you to toggle between the two sets of Access  
button assignments on the Console. Press the Shift button to switch  
between assignments 1 through 50 and assignments 51 through 100.  
The Shift button LED is lighted when you have buttons 51 through 100  
selected.  
Printing Labels To create, print, and save labels for your Attendant Console (or any VCX  
telephone):  
1 Access the 3Com web site, http://www.3com.com.  
2 Click Support & Downloads and select Downloads & Drivers from the  
drop-down list box.  
Your browser displays the Downloads page.  
3 On the Downloads page, select the following options:  
 
     
3105 Attendant Console  
39  
a In the Criteria-base Search section, in the Type of File list box, select  
All Downloads.  
b In the Product Category list box, select Convergence/IP Telephony.  
c In the Filename text box, enter labels.exe.  
d Click Search.  
4 When the search results page is displayed, locate the labels.exe file for  
3Com VCX V7000 IP Telephony Solution, and download it to your  
system.  
5 Locate labels.exe on your system and double-click the file icon to start the  
LabelMaker program.  
6 Find the page in the LabelMaker that has labels for your attendant  
console.  
7 Edit the label template by clicking any of the label text boxes to highlight  
the existing text, and then typing new text.  
8 Press Tab to move to the next text field in the label.  
9 Click the Print button at the top of the LabelMaker screen to open the  
Print dialog. Specify which page you want to print. Typically, the default is  
to print all pages.  
10 Click Print.  
11 Cut out the labels and put them in the label holders of your attendant  
console.  
12 To save the edited LabelMaker, click the Save button at the top of the  
LabelMaker screen. Or you can click File > Save As to save the  
LabelMaker to a new location.  
To reuse your saved LabelMaker, run the file that you saved to your  
computer. If you download the LabelMaker from the 3Com web site, you  
always get the default version. If you save the default version to the same  
place you saved an earlier edited version, you overwrite the earlier  
version.  
Attendant Console An Access button that is set up for incoming and outgoing calls is called a  
Status Lights System Appearance button. The light beside each System Appearance  
button indicates its status. See Table 8.  
 
 
40  
CHAPTER 4: 3105 ATTENDANT CONSOLE  
Table 8 Status Indicator Lights for System Appearance Buttons  
If the light is  
Off  
The line is  
Available for use  
In use  
Steady  
Blinking  
Do Not Disturb is enabled  
Dialing an emergency call  
Blinking quickly  
 
   
BASIC TELEPHONE OPERATION  
5
This chapter describes how to use the basic telephone functions available  
on all VCX telephone models and includes the following topics:  
 
     
42  
CHAPTER 5: BASIC TELEPHONE OPERATION  
Logging In to Your  
Telephone  
Your administrator assigns an extension (telephone number) and initial  
password to your phone.  
If you hear a dialtone and the Display Panel on your phone shows the  
date, time, and a telephone extension, you are logged in and can make  
calls:  
Extension: 1001Feb 17 08:12:00  
Note that your administrator initially determines the format for the date  
and time display. You can change this format (and time zone location of  
your phone) through the VCX User Interface. See VCX User Interface  
Overview and the VCX User Interface online Help.  
If you do not hear a dialtone and the Display Panel on your phone shows  
the following information, you are not logged in and cannot make calls:  
Use Program btn to login  
Logged out from PBX  
To log in to your phone:  
1 Press Program + 5 + 6.  
For phones without a Program button, press Feature + 410 + 5 + 6.  
The Display Panel shows:  
Enter Password:  
2 Enter your password and press #.  
If the password you entered is associated with the phone extension, you  
are logged in.  
If the Display Panel alternately shows the following information, the  
password you entered is not associated with the phone extension or the  
extension has not yet been assigned to the phone:  
Invalid password:  
Then:  
Use Program btn to login  
Logged out from PBX  
 
     
Logging In to Your Telephone  
43  
In this case, use the following steps to log in to your phone:  
1 Press Program + 5 + 4.  
For phones without a Program button, press Feature + 410 + 5 + 4.  
The Display Panel shows:  
Local Phone Number:  
2 Enter your extension and press #.  
If the Display Panel shows a previously assigned number that you want to  
replace, press the middle soft button under the Display Panel to move the  
cursor back one space. Repeat as necessary and then enter your  
extension and press #.  
3 Enter your password and press #.  
Enter Password:  
Alternatively to set a password locally, you can use the Password Stored  
Locally feature code (434), then enter the password. You can use this  
method in place of step 1 above. See Chapter 6 for information on  
feature codes.  
Changing Your You can change your password through the VCX User Interface (see  
Password Chapter 8). This changes your password on the VCX call processor.  
However, your password is also stored locally on your telephone.  
Changing your password through the VCX User Interface does not  
change the password stored on the phone. You must use the Telephone  
User Interface (TUI) and change the local password to match the  
password stored on the call processor by following these steps:  
1 Press Program + 5 + 5.  
For phones without a Program button, press Feature 410 + 5 + 5.  
The Display Panel shows:  
Enter Password:  
2 Enter your new password and press #.  
The VCX call processor periodically communicates with each VCX  
telephone. If you change your password through the VCX User Interface  
but do not change it through the TUI, the VCX call processor detects a  
password mismatch and logs you out. If this happens, follow steps 1 and  
2 to log in.  
 
     
44  
CHAPTER 5: BASIC TELEPHONE OPERATION  
Answering a Call  
To answer an incoming call, lift the handset.  
Alternatively, you can press the Speaker button. If you have enabled  
Handsfree Active on Intercom, you can simply speak to answer internal  
calls.  
If your phone includes multiple access lines, press the Access button for  
the line on which the new call is arriving (the light next to the button will  
be flashing).  
Unanswered calls are sent to either your call coverage point which, by  
default, is your voice mailbox or your configured call forwarding  
Forwarding.Answering a Second Call  
On 3Com Business Telephones, when a new call arrives while you are on  
a call:  
1 Press Hold to put the current call on hold.  
2 Press the Access button for the line whose status light is blinking,  
indicating a new call.  
3 To return to the earlier call, hang up the new call, or put it on hold, or  
transfer it, and then press the Access button for the original call.  
Making Calls  
This section describes standard dialing features.  
The VCX administrator can configure calling restrictions for some, one, or  
all the phones at a site. These restrictions may limit the outbound calls  
(external or to another company site) a phone can make. Ask your  
administrator if any calling restrictions have been implemented on your  
phone system.  
Making Internal Calls To dial an internal call:  
1 Pick up the handset. On 3Com Business Telephones, you can press the  
Speaker button. You hear the dial tone.  
2 Dial the extension. Alternatively, you can use the Display Panel to find and  
dial the name of the person whom you want to call in the user directory,  
call logs, or a speed dial list.  
 
           
Making Calls  
45  
3 When you complete the call, hang up the handset. If you pressed the  
Speaker button, press it again to end the call.  
Redialing a Call To redial a number on a 3Com Business Telephone:  
Pick up the handset and press Redial to dial the most recent number  
that you called.  
Use the Call Logs on the display panel to redial a recently missed,  
answered, or dialed call.  
Making External Calls To dial an external call:  
1 Pick up the handset. Alternatively, on 3Com Business Telephones, you can  
press the Speaker button. You hear the dial tone. If necessary, dial the  
number required to access an external line (for example, 9). If one of the  
Access buttons is configured to access an external line directly, you can  
press that button.  
2 Dial the number. Or use the display panel on a 3Com Telephone to scroll  
to Placed Calls, Received Calls, or Missed Calls, or a personal or  
system-wide speed dial number. If you have programmed one of the  
One-Touch buttons, press that button.  
3 When you finish speaking, hang up the handset. If you pressed the  
Speaker button, press it again to end the call.  
Making a Call to a You can dial calls between sites in your organization that are separated  
Remote Office geographically but that are linked by a Wide Area Network (WAN)  
connection. Each site must have a VCX system. Typical configurations are  
described in the next sections.  
Using Unique Extensions  
In some companies with geographically separated offices, everyone in the  
entire organization has a unique telephone extension. Whenever you  
make a call to an extension that is not located at your own site, your VCX  
system sets up a connection to the VCX system at the other extensions  
site.  
 
               
46  
CHAPTER 5: BASIC TELEPHONE OPERATION  
For example, suppose a company has three offices:  
Phones at the Chicago office use an extension range from 1000  
through 1999.  
Phones at the Atlanta office use an extension range from 2000  
through 2999.  
Phones at the Dallas office use an extension range from 3000 through  
3999.  
In this example, to call a user in Dallas, a user in Chicago dials a Dallas  
extension (3000 through 3999). The dial plan on the Chicago VCX system  
sets up the necessary connection to the Dallas VCX system and then to  
the extension at that site.  
Class of Service The Class of Service Override feature allows you to apply the capabilities  
Override of your own VCX telephone temporarily to another VCX telephone on  
the same local network.  
For example, the telephone in a conference room may be configured to  
prevent long-distance telephone calls. You may, however, need to place a  
long-distance call during a meeting. If the permissions included with the  
Class of Service on your phone allow long-distance calling, you can use  
the Class of Service Override feature to apply your phone features to the  
conference room phone for one call only.  
To activate the one-call-only Class of Service Override from any VCX  
telephone:  
1 Pick up the handset.  
2 Press Feature + 433. The Display Panel prompts you for the required  
input.  
3 Enter your telephone extension.  
4 Enter your password and press #.  
5 Enter the destination number as you would from your own VCX  
telephone.  
When you use Class of Service (CoS) Override, any reports that are  
generated on the VCX system indicate that the CoS features of your own  
VCX telephone were applied temporarily to the telephone on which you  
made the call.  
 
     
Terminating Calls  
47  
Terminating Calls  
You can terminate a call (hang up) by replacing the handset. Alternatively,  
depending on your phone model, you can press the Release button, or if  
the call is on Speaker, turn the Speaker off by pressing the Speaker  
button.  
Using the  
Telephone Display  
Panel  
The Display Panel shows the current date and time, and your extension  
number. It can also show features that you have enabled. For example, if  
you enable the feature that forwards all incoming calls to your voice  
mailbox, the Display Panel shows Fwd Voice Mail.  
The Display Panel can also list telephone status messages, Caller ID  
information (if enabled), and the number of new messages (voice, e-mail,  
and fax) that you have in your mailbox.  
If the Display Panel contains more than two lines of information, use the  
up and down scroll buttons to navigate through the display.  
 
       
48  
CHAPTER 5: BASIC TELEPHONE OPERATION  
The list of new messages in the Display Panel depends on the status of  
each message. A new message can be:  
Unreviewed — An unreviewed message has never been listened to  
or acted upon (saved or deleted).  
Reviewed — A reviewed message has been listened to but has not  
been acted upon (saved or deleted). A message may reach this state if  
you listen to the message and then hang up.  
The Display Panel shows the number of messages in your mailbox (and  
the MWI is lit) only if you have at least one unreviewed message. If you  
review the last new message and do not act on it, the Display Panel  
shows the date and extension, and MWI is off. If your mailbox then  
receives a new message, the Display Panel shows the following (and MWI  
is lit): 2 Msgs 1 New. The 2 Msgsinclude the just received new,  
unreviewed message and the other message which is new but reviewed.  
The 1 Newindicates the just received new, unreviewed message.  
The Display Panel also shows the number of missed calls. Missed calls  
include unreviewed messages in your mailbox and any other calls that  
you did not answer. For example, you can configure your default call  
coverage point to be no coverage. In this case, if you do not answer a  
call, when the call terminates the caller hears a busy tone and the call is  
not forwarded or sent to your mailbox. The Display Panel on your phone  
shows Missed 1. If you press the first button below the Display Panel,  
you can scroll through the list of missed calls and to show you the name  
of the calling party. Press the first button again to automatically dial the  
listed extension.  
You can also use the Display Panel to view or enable features available  
through the Main menu and with feature codes (see Chapter 6 for  
information on using feature codes). You can access the Main menu by  
pressing the Program button. The following features are available:  
Call History — Displays logs of your recent missed, answered, and  
dialed calls. See Viewing the Call Logs.  
User Directory — Displays a directory of the people in your  
organization. See Viewing the User Directory.  
Personal Speed Dial — Personal speed dial numbers can be  
configured at the telephone or through the VCX User Interface, which  
is accessed through the web (see Chapter 8). The VCX Model 3101  
 
 
Controlling the Volume  
49  
and 3101SP Basic Telephones have no buttons that can be mapped for  
speed dialing.  
System Speed Dial — System speed dial numbers can be configured  
at the telephone or through the VCX User Interface, which is accessed  
through the web (see Chapter 8). The VCX Model 3101 and 3101SP  
Basic Telephones have no buttons that can be mapped for speed  
dialing.  
Advanced Settings — Configures network parameters, sets your  
phone password and changes your login status.  
CAUTION: Network parameter options are for administrator use only.  
Unauthorized changes to network parameters will disconnect your  
phone.  
Controlling the  
Volume  
Use the Volume Control buttons to raise or lower the volume of the  
ringer, handset, or speaker.  
Adjusting the volume control of one device DOES NOT affect the volume  
control of the other devices. For example, lowering the volume of the  
speaker has no effect on the handset volume. Changes you make to any  
device remain in effect if you reset the phone to its default settings.  
Ringer Volume To raise or lower the volume of the ring, press the  
up or down Volume Control button repeatedly while your telephone  
is ringing, until the volume is at the level that you prefer.  
Handset Volume To raise or lower the volume of the dial tone and  
the voice level of your callers, lift the handset then press the up or  
down Volume Control buttons repeatedly until the volume is at the  
level you prefer. You can change the volume during a conversation or  
by listening to the dial tone.  
Headset Volume (Model 3102 only) — During a call, press the up or  
down Volume Control buttons repeatedly until the volume is at the  
level you prefer.  
Speaker Volume To raise or lower the volume of the speaker,  
press the Speaker button and then press the up or down Volume  
Control button repeatedly until the volume is at the level you prefer.  
You can change the volume during a conversation or by pressing  
Speaker and listening to the dial tone.  
 
   
50  
CHAPTER 5: BASIC TELEPHONE OPERATION  
When you press a Volume Control button, the Display Panel shows the  
volume setting as a series of dark vertical bars. Repeatedly pressing a  
Volume Control button raises the volume (increases the number of  
displayed bars) or lowers the volume (decreases the number of displayed  
bars.  
You can also use Feature Codes to adjust the volume. Pressing  
Feature + 102 raises the volume (increases the number of displayed bars  
by one). Pressing Feature + 103 lowers the volume (decreases the  
number of displayed bars by one).  
Using the Hands  
Free Feature  
You can use your phone as an intercom. You can answer internal  
(intercom) calls without picking up the handset. When you receive an  
internal call, your telephone sounds a tone and activates the speaker  
phone.  
You cannot use this feature with external calls (a call from outside your  
local call processor) or Anonymous (blocked caller ID) calls. These calls  
ring to your telephone as usual.  
If your telephone is part of a bridged extension, see Hands Free and  
Bridged Line Calls for additional information.  
To enable or disable the Hands Free feature, press the HANDS FREE  
button or the  
button on the phone before calls arrive. The red light  
next to the button comes on (enabled) or goes out (disabled). You can  
also enable and disable Hands Free by using Feature Code 100. See  
Using a Headset  
The Model 3102 Business Telephone has a headset jack located on the  
underside of the telephone.  
To prepare the headset for all calls:  
1 Plug the headset connector into the headset jack on the underside of the  
telephone.  
2 Verify that the indicator light next to the Headset button comes on.  
 
       
Putting a Call on Hold  
51  
To answer a call when you are using the headset:  
1 Put the headset on. When a call comes in, press the System Appearance  
button beside the flashing light.You are connected to the call.  
The handset can be either on hook or off hook.  
2 To end a call when you are using the headset, press the Release button  
on the telephone.  
Returning to the Certain brands of headsets enter a power-saving mode that prevents the  
Headset After a telephone from ringing for one or more calls when both of these  
Long Delay conditions are true:  
The headset amplifier buttons for Mute and On are both set to On.  
The handset is off the phone for a long time (for example, overnight).  
It may take a few minutes for your headset to return from the  
power-saving mode to the active mode when calls first come in, so your  
telephone may not ring until the headset has returned to active mode,  
and you may miss a call.  
If you plan to not use the headset for a long time, 3Com recommends  
that you set the mute and headset buttons on the amplifier to Off and  
hang up the handset on your telephone. When you are ready to receive  
calls again, set up the headset for receiving calls:  
1 Pick up the handset on your telephone and set it on your desk.  
2 Put on the headset.  
3 On the amplifier, set the headset button to On.  
Putting a Call  
on Hold  
To put a call on hold:  
1 While you are on a call, press the Hold button. This message appears in  
the Display Panel: Hold  
2 To return to the call, press the Hold button again or press the appropriate  
Access button.  
Music on Hold If configured by the administrator, callers on hold hear music while they  
wait.  
 
           
52  
CHAPTER 5: BASIC TELEPHONE OPERATION  
The VCX system’s WAV file importing capabilities are solely an  
accommodation to you and shall not constitute a grant or waiver (or  
other limitation or implication) of any rights of the copyright owners in  
any audio content, sound recording or underlying musical or literary  
composition. Therefore, please be mindful that you are obligated to  
comply with all applicable copyright and other intellectual property laws  
in both uploading WAV files to the VCX system and your subsequent use  
of such WAV files.  
Dialing a New Call You can put a call on hold, dial a new call, and toggle between the two  
While on a Call calls:  
1 Press the Hold button.  
2 Press one of the Access buttons not currently being used.  
3 When you hear dial tone, dial the second call.  
Answering a New You can put your current call on hold, answer a second call, and then  
Call While on a Call toggle between the two calls:  
1 When a new call arrives, press the Hold button to put the current call on  
hold.  
2 Press the Access button for the incoming call (its light will be flashing).  
3 To toggle between the two calls, put the current call on hold and then  
press the Access button for the call you want to resume.  
Transferring a Call  
When you are on a call, the Transfer feature allows you to send the call  
from your telephone to any other internal line. For unattended or  
attended transfers, if your call permissions allow, you can send the call to  
an external line.  
If your telephone is part of a bridged extension, see Call Transfer, Call  
Conferencing, and Bridged Line Calls for additional information.  
You can also transfer a call to another subscribers voice mail. See  
 
           
Transferring a Call  
53  
Unattended Transfer In an unattended transfer, you transfer the call without notifying the  
recipient. You can either use the Transfer button or the transfer feature  
code:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the number to which you want to transfer the call.  
3 Hang up.  
The call is disconnected as soon as the transfer starts, which frees up your  
line. If the transfer cannot be completed:  
The call is forwarded to the called partys call coverage point (by  
default, voice mail; see Configuring a Call Coverage Point).  
If the called partys default call coverage point is No Coverage, the  
call is returned to (rings back at) your extension. If you are  
unavailable, the call is forwarded to your call coverage point.  
Attended Transfer In an attended transfer, you announce the call to the recipient. You can  
either use the Transfer button or the transfer feature code.  
To announce a transfer:  
1 While on a call, press Transfer. The call is placed on hold, you hear a dial  
tone, and the system prompts you enter a destination number.  
2 Dial the extension number to which you want to transfer the call.  
The VCX call processor dials the call.  
3 If the recipient:  
a Answers, announce the call. Note that, at this point you cannot return  
to the original caller.  
If the recipient wants to take the call, press Transfer. Hang up.  
If the recipient does not want to take the call, hang up the second call  
and go back to the first call by pressing the Access button on which  
the call originated.  
b Does not answer because the line is busy or unreachable, to return to  
the original call, hang up the transfer call or press the mapped Release  
button to see the original call on Hold. Then press the Hold button to  
return to the original call.  
 
       
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CHAPTER 5: BASIC TELEPHONE OPERATION  
Serial Transfer A serial transfer is like an unattended transfer except that when the  
destination hangs up at the end of the call, the caller rings back to you as  
the attendant who made the transfer. With your help, the caller can  
make a single call to the organization and make a series of internal  
connections with a series of transfers. You can either use a mapped  
button on the Attendant Console or the serial transfer feature code:  
Mapped Button Method  
1 Press the mapped Attendant Serial Calling button on the Attendant  
Console.  
2 Press the button mapped to the called partys extension on the Attendant  
Console.  
3 Press the mapped Attendant Serial Calling button again on the Attendant  
Console to complete the call.  
Serial Transfer Feature Code Method  
1 While on a call, press Feature + 471. The call is placed on hold, you hear  
a dial tone, and the system prompts you to enter a destination number.  
2 Dial the number to which you want to transfer the call, and then press #  
to complete the call.  
3 Hang up.  
When the destination phone hangs up, the caller returns to you.  
Serial transfers:  
Apply to a single transfer. Repeat for subsequent transfers even for the  
same caller.  
Can be mapped to a button on an Attendant Console.  
That cannot be completed return directly to the attendant.  
If the calling party reaches the called partys voice mailbox, the calling  
party can press 99 to return to the attendant.  
Muting Calls  
You can prevent callers from hearing you by turning off the telephones  
microphone when you are using the handset or headset, or when your  
telephone is in speaker phone mode.  
 
           
Mute Ringer  
55  
To mute your phone:  
1 While you are on a call, press Mute. The light next to the Mute button  
comes on. Callers cannot hear you.  
2 To turn this feature off, press Mute.  
Mute Ringer  
You can prevent the phones ringer from ringing by enabling this feature.  
By default, the phones ringer is enabled (feature disabled). You can  
enable or disable the phones ringer at any time while either on the  
phone or on-hook, but the change takes effect on the next incoming call.  
All non-ringer tones are unaffected. All ring tones, such as, internal  
domain, external domain, and anonymous tones are affected for all  
primary, bridge, and hunt-group calls. A user with a phone on hands-free  
hears the hands-free tone. A user that receives a page hears the page  
tone.  
If the VCX system or the phone reboots or is upgraded with new  
software, the ringer resets to the default ringer enabled (feature disabled)  
mode.  
To mute the phone ringer:  
1 Press Feature + 489. The LCD displays:  
Ringer is now muted.  
2 To clear the display, press the Release button. The next time you receive  
an incoming call, the ringer is muted.  
3 To turn this feature off, press Feature + 489 again. The LCD displays:  
Ringer is now enabled.  
4 To clear the display, press the Release button.  
Activating Do Not  
Disturb  
When you enable Do Not Disturb, incoming calls immediately go to the  
call coverage point set by you or your administrator. The default call  
coverage point is your voice mailbox. The call coverage point is set  
through the VCX User Interface (see Chapter 8).  
When your telephone is in Do Not Disturb mode:  
An incoming call does not cause your phone to ring. If you are logged  
in to multiple phones using the same phone number and one of the  
 
         
56  
CHAPTER 5: BASIC TELEPHONE OPERATION  
phones enables Do Not Disturb, the feature applies to all phones—an  
incoming call will not ring on any of the phones.  
You can use the phone to dial outgoing calls.  
If you enable Do Not Disturb while one or more calls are ringing, the  
pending calls are sent to your call coverage point and Do Not Disturb  
is enabled for all subsequent calls.  
If you are a Hunt Group member and you enable Do Not Disturb,  
personal (non-Hunt Group) calls go to your call coverage point.  
However, Hunt Group calls always ring on a members phone,  
regardless of the Do Not Disturb setting.  
If your telephone is part of a bridged extension, see Do Not Disturb and  
Bridged Line Calls for additional information.  
To activate Do Not Disturb:  
1 Press the Do Not Disturb Access button on the phone. The red light is lit  
next to the Do Not Disturb button (Model 3102 only).  
Your telephone is now in Do Not Disturb mode. The display panel shows  
DND.  
2 To disable Do Not Disturb mode, repeat step 1. The DND message  
disappears from the display panel and the red light goes out.  
Activating  
Malicious Call Trace  
The Malicious Call Trace feature enables you to notify the system if you  
receive a harassing or abusive call. The calling party can be from either an  
external or internal source.  
Malicious Call Trace cannot be invoked when you are on a conference  
call.  
To activate malicious call tracing during a call, press Feature + 119.  
The Display Panel shows malicious callfor 5 seconds.  
The results of tracing a malicious call include the following actions:  
Notification is sent to your network manager.  
The log for the call includes a malicious call identifier.  
For external malicious calls, the VCX system sends a message to the  
authorities configured by your administrator to receive these reports.  
 
     
Activating Malicious Call Trace  
57  
Once you use the Malicious Call Trace feature code during a call, you  
cannot revoke it.  
 
58  
CHAPTER 5: BASIC TELEPHONE OPERATION  
 
FEATURE CODES  
6
This chapter describes how to use VCX feature codes on a VCX telephone  
to enhance the operation of your phone. A feature code is a sequence of  
numbers you enter on the telephone keypad to enable a feature that is  
not mapped to a button.  
This chapter includes the following topics:  
 
     
60  
CHAPTER 6: FEATURE CODES  
Feature Code  
Overview  
Some common telephone features are mapped to buttons (Hold, for  
example). However, the number of buttons varies on each model of VCX  
phone. Furthermore, the number of VCX features exceeds the number of  
buttons available on any phone. Feature codes allow the VCX telephone  
feature set to be available to all VCX phones, regardless of the number of  
buttons on the phone.  
Each feature is assigned a unique three-digit feature code. You can  
invoke a feature by entering the numeric code assigned to a particular  
feature. For example, you can use a feature code to enable call  
forwarding and specify a destination number.  
For all VCX Basic and Business phones, you can enter any feature code by  
pressing the Feature button. This action generates a Feature:prompt in  
the telephone Display Panel. The next step is to enter the appropriate  
feature code. If additional information is required, the Display Panel  
prompts you.  
However, you can invoke some feature codes without pressing the  
Feature button by entering special feature code syntax with the  
telephone keypad. See Using Feature Codes for information on both  
feature code entry methods.  
The location of the Feature button depends on your telephone. See the  
appropriate chapter in this guide for the location of buttons and controls  
for your phone.  
Using Feature  
Codes  
You can invoke a feature by pressing the Feature button and using the  
telephone keypad to enter the feature code along with any additional  
information (for example, an extension). For example, you can show a list  
of local or global users in the Display Panel by pressing the Feature  
button followed by the User Directory feature code (461). In this guide,  
this method is noted by the following syntax:  
Feature + 461  
Some feature codes allow you enter the code number without using the  
Feature button. For these feature codes, you prepend the code number  
with an asterisk (*). For example, you can enable Do Not Disturb using  
either of the following methods:  
 
   
Feature Codes  
61  
Feature + 446  
or  
*446  
Then, either press Ok or press Feature + 120 to complete the command.  
Some features require additional information. For example, if you want to  
enable call forwarding when your phone is busy, you must designate the  
extension to which you want your calls forwarded. The feature code for  
Call Forward Busy is 467. To enable this feature, you can use the Feature  
button or enter a single command (in the following examples, the  
destination extension is 1001):  
Use the Feature button:  
Press Feature + 467.  
The Display Panel displays the prompt FWD Busy Number.  
Enter the extension to which you want your calls forwarded, in this  
case, 1001.  
Press OK or #.  
Enter the feature code and extension with a single command:  
*467*1001  
You must prepend the feature code with an asterisk (*) and  
separate the feature code and extension with another asterisk.  
Each element in a feature code command must be prepended with  
an asterisk.  
Some features occur within the bounds of an existing call, for example,  
forwarding a call to the voice mail of another subscriber. In these cases,  
the feature requires using the Transfer button. After pressing Transfer,  
you enter the transfer destination in the format  
*feature_code*<destination>.  
Feature Codes  
Table 9 lists the features that you can control with feature codes. Features  
are listed alphabetically and include the required feature code syntax and,  
in most cases, a reference for more information. In the syntax, the  
 
   
62  
CHAPTER 6: FEATURE CODES  
notation <parameter>represents a variable that you must supply, for  
example, a telephone extension.  
Table 9 VCX Feature Codes Alphabetical by Feature or Task  
Feature  
Feature Code Entry  
Description  
Anonymous Now  
(Enable/Disable)  
Feature + 889  
Or  
*889  
Anonymous Next  
(Enable/Disable)  
Feature + 890, then <destination>  
Or  
*890*<destination>  
Feature + 428  
Barge In  
Used with Silent Monitor. See Silent  
Beep — Send  
Feature + 331  
Sends a page (a beep) between phones.  
The sending phone displays the target  
extension. The target extension displays  
the sending extension.  
Call Forward Busy  
Feature + 467, then <destination>  
Or  
*467*<destination>  
Call Forward Ring No Answer Feature + 466, then <destination>  
Or  
*466*<destination>  
Call Forward Universal  
Feature + 465, then <destination>  
Or  
*465*<destination>  
Feature + 462  
Call History  
See Call Park.  
Call Park a Call  
Feature + 444, then <call park  
extension> (or accept the default)  
Call Pickup — Directed  
Feature + 455, then <security code>,  
then <destination>  
Or  
*455*<security code>*<destination>  
Feature + 469, then <destination>  
Camp On  
Completes call when busy destination  
extension becomes available. See  
Class of Service (COS)  
Override  
Feature + 433, then <your extension>,  
then <your mailbox password>+ #, then  
<outside party number>  
 
Feature Codes  
63  
Table 9 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Conference Call  
Feature + 430, then <destination>, then See Setting up a Conference Call.  
Feature + 430  
Display Software Version  
Feature + 837  
Displays the current version of VCX  
software running on the phone.  
Do Not Disturb  
(Enable/Disable)  
Feature + 446  
Or  
*446  
Hands Free  
Feature + 100  
Enables or disable the Hands-Free  
Headset  
Hold  
Feature + 112  
Feature + 402  
See Hunt Groups.  
Hunt Group or Calling Group Feature + 971, then <hunt group  
Login/Logout  
number>  
Or  
*971*<hunt group number>  
Feature + 972  
Feature + 128  
Feature + 119  
Hunt Group Status  
Login/Logout (phone)  
Malicious Call Trace  
See Hunt Groups.  
Logs and sends notifications when  
entered during a call. See Activating  
Mute  
Feature + 101  
Feature + 489  
Feature + 120  
See Muting Calls.  
See Mute Ringer.  
Mute Ringer  
OK  
Displays OK in the Display Panel. Used to  
make a call without waiting for the call  
completion time-out value to expire.  
Password Stored Locally  
Feature + 434, then <current password> Stores the password you use to log in to  
your telephone on the phone (locally). If  
you use the VCX User Interface to  
change your password, use this feature  
code to set the password stored on the  
phone, thus synchronizing the  
passwords. See Changing Your  
Password and the VCX User Interface  
online help for more information.  
Program  
Feature + 410  
Displays the Program menu in the  
Display Panel.  
Redial  
Feature + 401  
Feature + 111  
Release  
Cancels the current operation.  
 
64  
CHAPTER 6: FEATURE CODES  
Table 9 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Remote Call Forward  
Feature + 468, then <extension to  
forward> + #, then <destination> + #  
Or  
*468*<extension to forward>  
*<destination>  
Retrieve Voice Mail  
Feature + 600  
The first entry simulates pressing the  
MSG button.  
Or  
The second entry allows you to leave a  
message in another mailbox or access  
your own mailbox. Follow the prompts.  
*600  
Scroll Down Button  
Scroll Up Button  
Serial Transfer  
Feature + 109  
Feature + 108  
Feature + 471  
Simulates pressing the scroll Down  
button to navigate through items in the  
Display Panel.  
Simulates pressing the scroll Up button  
to navigate through items in the Display  
Panel.  
Transferred call returns to attendant at  
the end of the call. See Serial Transfer.  
Silent Monitor  
Feature + 425  
Feature + 429  
Silent Monitor Block  
Allows an agent to make a private call by  
blocking an attempt to monitor the  
agent phone. See Silent Monitor and  
Soft Button 1  
Soft Button 2  
Feature + 105  
Feature + 106  
Simulates pressing the Slct (Select)  
button to select an item in the Display  
Panel.  
Simulates pressing the Back button.  
Action depends on contents of the  
Display Panel. Either moves the cursor  
left one position or sorts listed items.  
Soft Button 3  
Feature + 107  
Feature + 104  
Feature + 464  
Simulates pressing the Exit button to  
exit the current function in the Display  
Panel.  
Speaker — On/Off  
Speed Dial — Display  
Speak and listen without picking up the  
handset. Not available on Model 3101  
Telephones.  
Lists the configured speed dial numbers  
in the Display Panel.  
 
Feature Codes  
65  
Table 9 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Feature + 601 + n  
Or  
Description  
Speed Dial — Personal  
Allows you to dial a personal speed dial  
number. To configure personal speed  
dialing, see Speed Dialing.  
*601*n,  
where n is the speed dial digit (1 through  
9) associated with the number you want  
to dial.  
Speed Dial — System  
Feature + 700 + speed dial number  
Allows you to dial a system speed dial  
number. To configure personal speed  
dialing, see Speed Dialing.  
Or  
*700*n#, where n is the speed dial  
number associated with the number you  
want to dial.  
Transfer  
Feature + 420, then <destination> +  
hang up  
This is an unattended transfer. For an  
attended transfer, see Transferring a  
Call.  
Transfer to Voice Mail  
(Enable/Disable)  
Feature + 440  
When enabled, transfers all calls to the  
Mail.  
Or  
*440  
Transfer to Another User’s  
Voice Mail  
Feature + 441, then <destination>  
Or  
Transfer, then*441*<destination>, then  
Transfer  
User Directory  
Feature + 461  
Lists the users in the local user directory  
or, if enabled, the users in the global  
user directory. See Viewing the User  
View Personal Speed Dials  
View System Speed Dials  
Feature + 463  
Feature + 464  
Displays the personal speed dial  
numbers  
Displays the system speed dial numbers  
 
66  
CHAPTER 6: FEATURE CODES  
Table 9 VCX Feature Codes Alphabetical by Feature or Task (continued)  
Feature  
Feature Code Entry  
Description  
Volume — Up or Down  
Feature + 102 to raise the volume  
or  
Adjusts the volume setting for the  
current mode:  
Feature + 103 to lower the volume  
If the handset is in the cradle and the  
speaker is disabled, adjusts the ring  
volume setting.  
If the speaker is enabled, adjusts the  
speaker volume setting.  
If the handset is not in the cradle and  
the speaker is disabled, adjusts the  
handset volume setting.  
 
STANDARD FEATURES  
7
This chapter describes the standard VCX telephone features that you can  
set up and access through the Telephone User Interface (TUI) on your  
telephone.  
Chapter 8 describes the telephone features that require configuration  
through the VCX User Interface.  
This chapter contains the following topics:  
 
     
68  
CHAPTER 7: STANDARD FEATURES  
Viewing the Call  
Logs  
You can use the Call History feature to display your call logs. These are  
the logs of the 10 most recent placed calls, received calls, missed calls and  
unreviewed calls to and from your telephone. From the call logs you can  
select calls and the phone automatically dials them. The VCX User  
Interface provides a Call History log of the most recent 100 calls made to  
or from your extension and the times of those calls.  
To access and use the Call History:  
1 Press the Call History button. Optionally, you can press Feature + 462.  
The Call History menu appears in the Display Panel.  
2 Select one of the follow options:  
a For placed calls, press 1.  
b For received calls, press 2.  
c For missed calls, press 3.  
d For unviewed missed calls, press 4.  
e To clear the all call logs, press 5.  
Use the Scroll buttons to navigate through the list. The Display Panel  
always starts with the oldest call in the category you select. That is, the  
oldest call appears first and the most recent call appears last.  
The Display Panel scrolls through the calls one at a time. After the last  
call, this message appears in the Display Panel for placed and received  
calls:  
No more call history  
This message appears for missed calls:  
No more missed calls  
The three Soft buttons below the Display Panel have the following  
functions when viewing the Call History:  
To select a call from the list and dial the call automatically, press the  
Slct button.  
To return to the previous menu, press the Back button.  
To exit the Call History display, press the Exit button.  
 
     
Viewing the User Directory  
69  
Viewing the User  
Directory  
You can view a list of users in your organization and their extensions in  
the Display Panel. When you select a displayed user, your VCX phone  
automatically dials the extension.  
The Users Directory can be local or global.  
Local users are typically located in the same office and share the same  
call processor.  
If your VCX system includes multiple sites (for example, regional and  
branch offices), each with one or more VCX call processors, you can  
display a global directory of all the users in your organization. Note  
that this option must be configured by your administrator. By default,  
you can view the local user directory.  
The global directory is also available through the VCX User Interface  
(see Chapter 8).  
To view the User Directory, use one of the following access options:  
If you have a Business Telephone (either Model 2102 or 3102), press  
the Directory button.  
Press Feature + 461 and select User Directory from the Main menu.  
The Display Panel lists two options for the User Directory:  
Press 1 to display the Local Directory.  
Press 2 to display the Global Directory. If the Global Directory in not  
enabled on your system, the Display Panel shows No listing found.  
The Display Panel shows the first user in the directory. Use the Scroll  
buttons to locate a particular user. The three Soft buttons below the  
Display Panel have the following functions when viewing the User  
Directory:  
Use the Slct button to select a user and dial that users extension.  
Use the Back button to display sort order options.  
Press the Slct button to sort by first name.  
Press the Back button to sort by last name.  
Press the Exit button to sort by extension.  
Use the Exit button to return to the default Display Panel.  
 
     
70  
CHAPTER 7: STANDARD FEATURES  
Controlling Caller  
ID  
This section describes how to enable and use Caller ID privacy features.  
By default, the VCX system shows your Caller ID (your name and  
extension) on the Display Panel of the telephone receiving your call if that  
telephone supports Caller ID. You can control whether the VCX system  
sends your Caller ID when you make a call. You can choose one of the  
following settings:  
Select one of the following settings for all your calls:  
Send Caller ID information (Anonymous Now is disabled).  
Block Caller ID information (Anonymous Now is enabled).  
Block Caller ID information for your next call. This setting only applies  
when the setting for all calls is set to Send Caller ID information. You  
must enter the destination number to call.You can control these  
settings by entering the appropriate feature code.  
Anonymous Now— When enabled, the system blocks your Caller ID to  
all dialed numbers and Anonymous displays on the destination phone.  
Anonymous Next — When enabled, the system restricts Called ID  
information from displaying only on the next call that you make. This  
setting only applies when Anonymous Now is disabled, or the setting for  
all calls is set to Send Caller ID information.  
If you disable Caller ID, the system sends your Caller ID to all dialed  
numbers.  
To toggle the current default setting, press Feature + 889. If Caller ID is  
enabled, entering this command disables it for all subsequent calls. If  
Caller ID is disabled, entering this command enables it for all subsequent  
calls.  
If transmission of Caller ID information is enabled and you want to block  
your Caller ID for the next call only:  
1 Pick up the handset.  
2 Press Feature + 890.  
3 Dial the number. Your ID is not delivered to the caller.  
 
     
Setting up a Conference Call  
71  
Setting up a  
Conference Call  
The conference feature enables you to have up to six parties, including  
the conference originator, on one conference with the capability to  
extend a conference through cascading. Conferences can be multi-site  
capable where any endpoint in a conference can be located anywhere  
within the VCX system. When you set up a conference call, you cannot:  
Conference a page group number  
Be monitored or barged in.  
If your telephone is part of a bridged extension, see Call Transfer, Call  
Conferencing, and Bridged Line Calls for additional information.  
The following sections describe how to set up an unannounced  
conference call and an announced conference call. In either type of  
conference call, if one of the participants hangs up, the other two  
participants remain connected. The following sections also describe how  
the conference can drop the last member to join the conference and how  
to drop the entire conference.  
Setting up an In an unannounced conference, you conference in the person without  
Unannounced notifying that person:  
Conference  
1 While on a call, press Conference or Feature + 430. The system places  
your caller on hold.  
2 Dial the number of the person you want to conference in.  
3 Press Conference or Feature + 430 again. The three-way conference  
begins when the recipient answers the call.  
Setting up an In an announced conference, you call the recipient and announce that  
Announced you want to conference them into a call. The recipient can then decide  
Conference whether to take the call:  
1 While on a call, press Conference or Feature + 430. The system places  
your caller on hold.  
2 Dial the extension of the person you want to conference in, then press  
the OK Access button (or press Feature + 120).  
3 When the called party answers, announce the conference.  
If the recipient wants to take the call, press Conference or  
Feature + 430. Now three people are on the same call.  
 
           
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If the recipient does not want to take the call, hang up the second call  
and go back to the first call by pressing the Hold button for that call.  
Adding a Recipient to While participating in a conference of three to five people, any recipient  
an Existing in the conference can add a new recipient. While a new recipient is being  
Conference added, the existing recipients in the conference, including the originator,  
are still able to communicate, but there is no ring back tone associated  
with the new recipient. If a party other than the originator adds a new  
recipient, then a cascaded conference is formed. The process to add a  
Creating a Cascaded Once you establish a conference, anyone in the conference, excluding the  
Conference originator, can create a cascaded conference by initiating a conference  
call to another party or parties. Those parties in turn can initiate another  
cascaded conference. For example, phone P1 (originator) calls phones P2,  
P3, P4, P5 and P6 to establish a 6-party conference (called C1). Phone P3  
then calls phones P7 and P8. Phone P3 creates a cascaded conference  
and is the originator of a 3-party conference (called C2). Conference C2 is  
now cascaded with C1. Phone P8 then calls P9 to create conference C3  
and is cascaded with C2. Cascading can continue until the maximum  
number of ports on the conference server has been reached.  
0ꢇ IS THE ORIGINATOR OF #ꢂꢉ  
0ꢀ IS THE ORIGINATOR OF #ꢀꢉ  
#ꢁ  
#ꢂ  
0ꢂ IS THE ORIGINATOR OF #ꢁꢉ  
#ꢀ  
Dropping Conference Once a conference has been established, the conference originator can  
Recipients either drop the last party added to the conference or drop the entire  
conference that the originator initiated. In the example above, if P1 the  
originator of conference 1 drops All, only P1, P2, P4, P5 and P6 are  
dropped. P3 is not dropped because it is the originator of conference 2  
and remains connected to conference 2.  
 
         
Camping on a Busy Extension  
73  
To drop conference recipients, follow these steps:  
1 While on a conference, the conference originator presses the Drop soft  
(right) button. The Conference Drop window displays in the Display  
Panel.  
2 Scroll to the drop action you want to take, either (1) Last or (2) All, and  
press the appropriate number on the keypad. The party (Last) or the  
conference (All) is dropped.  
Alternately, you can drop recipients from a conference using the  
following feature codes:  
To drop the last party in a conference, enter Feature + 431.  
To drop all parties in a conference, enter Feature + 435.  
If the originator drops the last party in a 3-party conference, the call then  
becomes a 2-party non-conference call.  
Camping on a Busy  
Extension  
The Camp On feature allows you a call to a busy or an unanswered  
internal telephone, and then be automatically called back when the  
destination phone becomes available. When you activate camp on, the  
system monitors the called telephone. When the extension can receive a  
call, the system automatically dials your phone (using a priority ring or  
other audible ring tone that is different than your programmed ring tone)  
and redials the original called extension.  
You can camp on system extensions. You cannot camp on external phone  
numbers, hunt groups, pickup groups, or paging groups. If the called  
extension does not become free within a time period specified by your  
administrator, Camp On expires.  
To camp on an extension you call:  
1 When you make a call and hear a busy tone, press Feature + 469. The  
system camps on the phone you are calling. You can hang up.  
2 When the called extension becomes available, the system calls your  
phone. When you answer your phone, the called extension begins to  
ring.  
 
     
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To camp on an extension when you transfer a call:  
1 When you are transferring a call and hear a busy tone, press Feature  
+ 469. The system camps on the phone you are calling. Explain to the  
person whose call you are transferring that the call will call back. When  
you hang up, the person whose call you are transferring is put on hold.  
2 When the called extension becomes available, the system calls the  
destination extension.  
If Camp On expires before the destination becomes available, the system  
calls you back and connects you to the person whose call you were  
transferring.  
Transferring Your  
Phone Settings to  
Another Phone  
This feature enables you to use any 3Com phone attached to any VCX  
system (call processor) in the Enterprise with all your phones settings.  
It is possible for an administrator to lock an extension to a particular  
phone. If this is the case, you cannot program the phone to use your  
extension.  
To transfer your phones settings to another phone:  
1 Log out of your own phone by pressing Program + 5 + 6.  
If your administrator has enabled the Multiple Contacts feature for your  
extension, you do not have to log out of one phone before logging into  
another.  
2 From the phone that you want to use as yours, enter your phone number  
and password:  
a Press Program + 5 + 4,enter your phone number, and then press #.  
b Press Program + 5 + 5, enter your password, and then press #.  
3 When you are finished using the other phone, log out of the phone by  
pressing Program + 5 + 6.  
4 Log back into your own phone by pressing Program + 5 + 6.  
Forwarding Calls to  
Voice Mail  
You can forward incoming calls to your voice mailbox by using the Fwd  
Mail button. Alternatively, you forward calls to your mailbox by using a  
feature code.  
 
       
Transferring a Call to Another User’s Voice Mail  
75  
When you forward incoming calls to your voice mailbox:  
An incoming call rings once on your phone and is then sent to your  
voice mailbox. If you are logged in to multiple phones, each using the  
same phone number, and one of the phones enables forward to voice  
mail, the feature applies to all phones—an incoming call rings once on  
all of the phones and is then sent to your voice mailbox.  
If you enable forward to voice mail while one or more calls are ringing,  
whether you are on-hook or off-hook, the pending calls are sent to  
your voice mailbox and forward to voice mail is enabled for all  
subsequent calls.  
If you are a Hunt Group member, personal (non-Hunt Group) calls go  
to your voice mailbox. However, Hunt Group calls always ring on a  
members phone, regardless of your personal phone setting.  
To forward incoming calls to your voice mailbox for a Business Telephone  
(either Model 2102 or 3102):  
Press Fwd Mail. The red light next to the button comes on. All future  
calls are sent to your voice mailbox.  
If forward to voice mail is not enabled, you can send a call that is  
ringing (and all subsequent calls) to your voice mailbox by pressing  
Fwd Mail.  
To disable this feature, press Fwd Mail again. The light goes out and  
calls ring normally.  
To forward incoming calls to your voice mailbox for any VCX phone  
(including the Basic phones, which do not have a FWD Mail button):  
Press Feature + 440. All future calls transfer automatically to your  
voice mailbox.  
If you have not enabled this feature code, you can send a call that is  
ringing (and all subsequent calls) to your voice mailbox by pressing  
Feature + 440.  
To disable this feature, press Feature + 440. All calls ring normally.  
Transferring a Call  
to Another User’s  
Voice Mail  
You can transfer a connected call directly to another subscribers voice  
mail rather than that subscribers phone extension. The subscriber can be  
located locally or at a remote site.  
 
     
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To transfer a call to another subscribers voice mail:  
1 While on a call, press Feature + 441.  
The Display Panel shows the following prompt:  
Transfer VMail Number:  
2 Enter the extension of the subscriber whose mailbox will receive the call.  
The caller hears the mailbox greeting of the target subscriber but the  
subscribers phone does not ring.  
Alternatively, you can use the following procedure:  
1 While on a call, press Transfer.  
2 Enter the transfer to another subscribers voice mail feature code in the  
following format:  
*441*<extension>  
For <extension>, you can either enter the phone extension of the  
recipient, press a speed dial button mapped to that extension, or press a  
bridge line button (Basic phones do not support bridging) mapped to that  
extension.  
3 Press the Transfer button again, then hang up.  
For example, extension 1001 calls extension 1000. Extension 1000 wants  
to transfer the call to the voice mailbox of extension 1002. In this case,  
extension 1000 performs the following steps:  
Presses Transfer.  
Enters *441*1002.  
Presses Transfer.  
Hangs up.  
Extension 1001 now hears the voice mailbox greeting for extension 1002  
but extension 1002 does ring.  
Call Waiting  
The Call Waiting feature in the VCX User Interface allows you to select a  
ring tone, or to hear a beep sound in the handset/headset, or to disable  
 
   
Speed Dialing  
77  
the ringer (but flash the MWI) on your current call to let you know that  
another call has arrived on another access line.  
1 When you hear a ring tone or see the MWI flashing, press the Hold  
button to put the current call on hold.  
2 Press the Access button for the incoming call.  
3 To toggle between the two calls, put the current call on hold and then  
press the Access button for the call you want.  
Speed Dialing  
This section describes the following types of speed dialing:  
One-Touch Speed Dials — With this type of speed dialing, a  
telephone number (internal or external) is mapped to a dedicated  
Access button on your phone. Pressing the button dials the call.  
Personal Speed Dials — With this type of speed dialing, you map a  
number (internal or external) to a feature code value using the VCX  
User Interface. To use a personal speed dial, you press the Feature  
button and enter the appropriate feature code.  
Feature code 601 plus 1 through 9 inclusive, are available, which  
allows you to use up to 9 personal speed dials. Personal speed dials  
allow speed dialing on phones that do not have Access buttons.  
Personal speed dials are available on all VCX telephone models.  
System Speed Dials — With this type of speed dialing, your  
administrator maps commonly used numbers (internal or external) to  
feature code values. To use a system speed dial, you press the Feature  
button and enter the appropriate feature code and the speed dial  
number.  
The administrator creates system speed dial numbers. System speed  
dials can be dialed on all VCX telephone models.  
Note that, a configured one-touch speed dial is also mapped to a feature  
code (the speed dial number mapped to the first speed dial Access button  
is also mapped to feature code 601, the speed dial number mapped to  
the second speed dial Access button is also mapped to feature code 601,  
and so on). This means that on a phone with four configured speed dial  
numbers, you can dial a speed dial number by either pressing an Access  
button or entering feature code 601 + an index number 1 through 9.  
This section describes how to set up speed dialing through the Telephone  
User Interface. You can also enable speed dialing through the VCX User  
 
         
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CHAPTER 7: STANDARD FEATURES  
Interface. See Chapter 8 for information on accessing the VCX User  
Interface; see the online Help for information on creating speed dials.  
Note that the two interfaces are synchronized. A speed dial created or  
modified in one interface appears in the other interface. A speed dial  
deleted in one interface is deleted in the other interface.  
Configuring Personal You set up speed dialing through the Telephone User Interface using the  
Speed Dial Numbers Program button. Refer to the chapter that describes the buttons and  
controls on your phone for the location of the available speed dial Access  
buttons.  
To configure a speed dial number using the Program button and the  
Speed Dial menu:  
1 Press the Program button.  
The Main menu appears.  
2 Press [3] to access the Speed Dial menu.  
The Display Panel lists the first speed dial:  
Speed dial 1:  
If the speed dial is already configured, the Display Panels show the  
configured number, for example:  
Speed dial 1:  
1001  
To locate the speed dial number you want to configure, press the  
speed dial number (1 through 9) or use the up and down scroll  
buttons  
If you assign a number to a speed dial that does not have a  
corresponding Access button, you can speed dial the number only by  
entering the appropriate feature code.  
3 Press the # button, then enter the number you want to associate with this  
speed dial. Include all prefix numbers that you would normally dial, such  
as a 9 or 8 or 1 to access an outside line, and, if necessary, the country  
code or area code.  
4 To store the number, press the # button.  
 
   
Speed Dialing  
79  
Make sure you write the name of the person whose number you have  
stored and the corresponding Speed Dial Access button or feature  
code.  
Alternately, you can configure personal speed dial numbers by following  
these steps:  
1 Press the SA line button.  
2 Enter *601* + <speed dial index number 1 - 9> + * + <extension>.  
3 Press the # button to store the number.  
Example: SA button + *601*2*12345 + #  
Editing Personal You can change or delete any personal speed dial number that you  
Speed Dial Numbers previously configured using the Telephone User Interface.  
To change or delete a previously configured speed dial number:  
1 Press the Program button. The Main menu appears.  
2 Press [3] to access the Speed Dial menu.  
The Display Panel shows the configured number, for example:  
Speed dial 1:  
1001  
To locate the speed dial number you want to change or delete, press  
the speed dial number (1 through 9) or use the up and down scroll  
buttons  
3 To change or delete an existing speed dial number, press the # key and  
then use the second soft button to delete each digit.  
4 To store the number, press the # button.  
Dialing Personal The method you use to dial a configured speed dial number depends on  
Speed Dial Numbers your phone and whether or not the number is mapped to a speed dial  
Access button.  
To dial a number configured as a speed dial on a VCX phone with one or  
more speed dial Access buttons, press the appropriate button. If the  
number is not associated with a button, use the next procedure.  
 
         
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CHAPTER 7: STANDARD FEATURES  
To dial a configured speed dial number on any VCX phone:  
1 Pick up the handset. Or press the Speaker button.  
2 Press Feature.  
3 Enter the feature code associated with the number you want to dial.  
For example, if the number you want to speed dial is mapped to Speed  
dial 2, enter the following through the Telephone User Interface:  
Feature + 601 + 2  
Alternatively, you can skip pressing the Feature button and enter:  
*601*2  
Note that, with this syntax, you cannot enter *602.  
You can also use the following method to dial a speed dial number on  
any VCX phone:  
1 Press the Program button.  
The Display Panel lists the first speed dial, for example:  
Speed dial 1:  
1001  
Use the up and down scroll buttons to locate the speed dial number  
you want to dial.  
2 Press the first soft button under the Display Panel.  
Your phone dials the number.  
To exit the speed dial list in the Display Panel, press the third soft button.  
In addition to using the Program menu to list personal speed dial  
numbers, you can view the personal speed dial numbers configured on  
your phone by pressing the Top Right Button next to the Display Panel  
or by entering Feature + 463.  
Dialing System Speed The administrator can set up system-wide speed dials for numbers that  
Dial Numbers are dialed frequently by many internal users. You can view the  
system-wide speed dial list through the VCX User Interface (see  
Chapter 8 for information) or you can view and dial numbers from it  
using the telephone display panel.  
 
       
Call Forwarding  
81  
To use a system speed dial number:  
1 Pick up the handset or press the Speaker button.  
2 Press the Feature button plus 700 plus the system-wide speed dial  
number for the number that you want to call. Alternatively, you can scroll  
to System Speed Dials on the Display Panel, press Slct, scroll to the  
number that you want to dial, and press Slct again.  
If you dial a speed dial code that has no number assigned to it, the display  
panel on your telephone shows the message Empty speed dial.”  
In addition to using the Program menu to list system speed dial numbers,  
you can view the system speed dial numbers configured on your phone  
by pressing the Middle Right Button next to the Display Panel or by  
entering Feature + 464.  
Call Forwarding  
This section describes how to enable and use call forwarding features set  
up through the Telephone User Interface (TUI). You can also configure  
and enable call forwarding through the VCX User Interface. See Enabling  
You can use the TUI on your phone to specify:  
Where you want your call to be forwarded  
The condition that results in the system forwarding a call:  
Ring No Answer — Redirects incoming calls to another  
destination when your phone rings for a configured time period  
(the default is 20 seconds). You can forward all unanswered calls  
by enabling Call Forward Ring No Answer (feature code 466)  
and entering the number to which you want the calls forwarded.  
Busy Line —Redirects incoming calls to another destination when  
your phone is busy. If you have multiple lines, busy means that all  
lines are in use. You can forward all calls that come in when your  
lines are busy by enabling Call Forward Busy (feature code 467)  
and entering the number to which you want the calls forwarded.  
All Calls — Redirects incoming calls to another destination  
unconditionally. Use this feature, also called Forward Universal,  
when you plan to be away from your phone for an extended  
period of time. You can forward all unanswered calls by enabling  
Call Forward All (feature code 465) and entering the number to  
which you want the calls forwarded.  
 
             
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CHAPTER 7: STANDARD FEATURES  
If your telephone is part of a bridged extension, see Call Forward,  
You can also use the VCX User Interface to configure Call Forward, Fall  
Back to Coverage. When you enable this feature, a forwarded call that is  
not answered at the forwarding destination falls back to your extension's  
coverage (either voicemail or Auto Attendant). See Enabling Call  
Call Forward Ring No To forward your calls to another extension when your extension is not  
Answer answered:  
1 Press Feature + 466.  
2 Use the keypad to enter the phone number to which you want to  
forward your calls.  
To disable Call Forward Ring No Answer, repeat step 1.  
Call Forward Busy To forward your calls to another extension when all your lines are busy:  
Line  
1 Press Feature + 467.  
2 Use the keypad to enter the phone number to which you want to  
forward your calls.  
To disable Call Forward Busy Line, repeat step 1.  
Call Forward To forward all your calls to another extension:  
Universal  
1 Press Feature + 465 (all phones).  
2 Use the keypad to enter the phone number to which you want to  
forward your calls.  
To disable Call Forward All, repeat step 1.  
Call Park  
Use the Call Park feature to place a call in a holding pattern and make it  
available for you or for another user to pick up from any telephone on  
the system by dialing the Call Park extension.  
 
               
Call Park  
83  
The Call Park feature is useful when the recipient is elsewhere in the  
building or you want to continue a call on another telephone and  
transferring the call does not give you enough time to retrieve it.  
When you park a call, you assign it a Call Park extension, which you (or  
another user) use to retrieve it. The default Call Park extension numbers  
are 800 through 899 inclusive. Ask your administrator to verify the Call  
Park extensions for your location. If the specified Call Park extension is in  
use or if no extension is specified, VCX selects the next available Call Park  
extension.  
A call remains parked for 5 minutes. This default value can be adjusted by  
your administrator. If the call is not answered 5 minutes after it is parked,  
the user who parked the call is called back. If the user is not available, the  
parked call is forwarded to the users call coverage point.  
If your telephone is part of a bridged extension, see Call Park and Bridged  
Line Calls for additional information.  
To park a call:  
1 While you are on a call, press the Call Park button or press  
Feature + 444. The Display Panel shows a default Call Park extension.  
2 Press the Call Park button (or press Feature + 120) to park the call using  
the default extension, or use the telephone keypad to enter a Call Park  
extension from the list of extensions at your location. Notify another user  
about the parked call.  
a Select an Access button for outgoing calls and dial the users  
extension.  
b When the call is answered, tell the user the Call Park extension  
number, for example 818.  
c Hang up.  
The user dials the Call Park number and the system connects the call  
automatically.  
3 To retrieve a parked call yourself:  
a Pick up the handset of any telephone on the system.  
b Dial the Call Park extension that was assigned to the call.  
The system connects you to the parked call.  
 
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Paging  
Paging lets you activate the speakers and broadcast a message to all of  
the available phones in a paging group. Your administrator defines the  
members of a paging group and an extension to dial to page that group.  
A phone in a group is available to receive pages if it has a speaker, unless:  
the phone is not logged in  
the phone has a call ringing, connected, or on hold  
the phone has Do Not Disturb, Call Forwarding, or Forward to  
Voicemail enabled.  
Note that you do not need to be a member of a page group to send a  
page to that group; you just need to know the extension for that group.  
A page is subject to the following restrictions:  
You cannot park, transfer, hold, conference, or pick up a page.  
You cannot camp on a page group extension.  
A page cannot be bridged (see Enabling Bridged Extensions for  
information about bridging).  
If you are sending or receiving a page, you can drop the page by using  
the speaker button to disconnect the page, by picking up and replacing  
the receiver, or by pressing the Release button.  
Paging a Group You can view the page groups, the group extensions, and the members  
of those groups by accessing the VCX User Interface (see Accessing the  
To page a group:  
1 Pick up the handset.  
2 Dial the appropriate page group extension.  
When you dial the page group extension, speakers are activated on the  
telephones that are members of the group.  
3 Speak the message you want to broadcast into the handset.  
4 Hang up when you are finished.  
 
       
Call Pickup  
85  
Call Pickup  
Use the Call Pickup feature to answer a call that is ringing on another  
telephone.  
There are two types of call pickup:  
Directed Call Pickup — Allows you to answer a call ringing on the  
phone of a specific user. Both you and the other user must be  
members of the same Directed Call Pickup group. Each Directed Call  
Pickup group is assigned a security code by the administrator. You  
must enter this security code when using Directed Call Pickup to  
answer a call.  
Group Call Pickup — Allows you to answer a call ringing on the  
phone of any user who is a member of a configured Group Call Pickup  
group. A Group Call Pickup group is a collection of phones that allow  
each member of the group to answer another member's calls. Your  
administrator can also configure a Group Call Pickup group that  
allows non-group members to answer a call ringing on a phone in the  
group.  
If your telephone is part of a bridged extension, see Call Pickup and  
Bridged Line Calls for additional information.  
Directed Call Pickup To answer a call that is ringing on a specific users telephone:  
1 Pick up your handset.  
2 Press Feature + 455.  
The Display Panel prompts you to enter your group security code.  
3 Enter the your group security code.  
The Display Panel prompts you to enter the extension of the ringing  
phone.  
4 Enter the extension number.  
Alternatively for steps 2, 3, and 4, you can enter feature code (455),  
group security code, and the extension of the ringing phone in the  
following format:  
*455*<group code>*<extension>  
The call is directed to your telephone.  
 
         
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Using One-Touch Pickup:  
1 Pick up the handset.  
2 Press the Access button that you have assigned to Directed Pickup.  
3 Dial the extension number of the ringing telephone.  
Group Call Pickup To answer a call that is ringing on a group members telephone:  
1 Pick up your handset.  
2 Dial the Group Call Pickup extension.  
The call is directed to your telephone.  
Call Pickup This section describes how call pickup interacts with other VCX phone  
Interaction With features. Note the following considerations:  
Other Features  
Call Forwarding — If both the phone forwarding a call and the  
phone receiving the forwarded call belong to the same call pickup  
group, then any member of the group may answer the call.  
Camp On — A call pickup group member or a directed call pickup  
user cannot answer a camp on callback call.  
Conference Calls — A conference call cannot be picked up at  
another extension. A conference originator can, however, pick up a  
call and add it to the conference call.  
Display Panel — When you pick up a call, the telephone Display  
Panel shows a confirmation message, for example,  
PickUp Marie x3434.  
Hunt Groups — A call pickup group member can also be a member  
of a hunt group. Call pickup group members can use either directed  
call pickup or group call pick up to answer a call that is ringing at  
another group member's telephone.  
Speed Dials You or your administrator can assign the following to  
a speed dial button:  
The feature code for directed call pickup (455).  
Only the feature code for directed call pickup (455).  
Silent Monitor and  
Barge In  
The VCX system supports Silent Monitor and Barge In. These two features  
are typically used in call centers to allow supervisors to listen to (monitor)  
and optionally join (barge in) a conversation between an agent and a  
 
           
Silent Monitor and Barge In  
87  
customer to ensure proper customer support. Unless the supervisor  
barges in, neither the agent or the customer are aware that the  
supervisor is monitoring the call.  
To invoke Silent Monitor, the supervisor enters a feature code followed by  
the extension to be monitored (see Monitoring a Call). The supervisor, in  
this case, is defined as a user who is allowed to invoke the Silent Monitor  
feature for that particular extension. Permission to monitor one or more  
extensions is configured through the VCX Administrator Interface (see  
the VCX Administration Guide). The supervisor must use a phone with a  
Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor  
attempts to monitor an extension without permission, the supervisor  
hears an error tone and the LCD shows Unauthorized. The supervisor  
and the monitored agent can be located at different sites.  
If a supervisor attempts to monitor an agents extension, the supervisor  
phone LCD will display the error message no calls to superviseif:  
The agent is not logged in.  
The agent is not on a call.  
The agent is currently monitored by another supervisor.  
While in Silent Monitor mode, the supervisor can join the conversation by  
entering the feature code for Barge In. After barging in, the supervisor  
can return to Silent Monitor mode by reentering the Silent Monitor  
feature code. See Barging In.  
A user can ensure a private call by blocking Silent Monitor and Barge In.  
To make a private call, the user enters a feature code before dialing the  
call.  
Note the following Silent Monitor and Barge In feature conditions and  
restrictions:  
Multiple supervisors cannot monitor the same extension at the same  
time.  
If an agent parks a monitored call, initiates a conference, or transfers  
the call, the supervisor will be disconnected from the session.  
If a supervisor attempts to park, conference, or transfer a monitored  
call, the action will be ignored and the Display Panel shows Not  
supported operation.  
 
   
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If a customer or agent terminates a monitored call by hanging up, the  
supervisor will be disconnected from the session.  
Supervisors cannot monitor conference calls.  
The agent, the customer, and the supervisor can place a monitored  
call on hold. The results depend on who places the call on hold and  
whether or not Music On Hold (MOH) is enabled.  
If the VCX call processor fails during an established silent monitoring  
or barge in session, the audio is not affected. However, none of the  
parties in the call can invoke mid-call features.  
The supervisor can monitor a Hunt Group call by selecting the  
member's extension, not the Hunt Group's extension.  
Bridge line connected calls can be monitored by selecting the  
extension of the connected party (primary or secondary, depending on  
who is connected).  
Monitoring a Call Silent Monitor allows a supervisor to listen to calls that come in to an  
agents extension. The supervisor must be granted explicit permission by  
the VCX administrator to monitor one or more extensions. If you have  
been granted monitoring privileges, your administrator will give you a list  
of the extensions you can monitor.  
To monitor a call on an agents extension by entering a feature code:  
1 Pick up the handset.  
2 Press Feature + 425.  
3 Enter the extension of the agent you want to monitor and press #.  
Alternatively you can combine steps 2 and 3 by using the following single  
command after picking up the handset:  
*425*<extension>  
For <extension>, you can either enter the phone extension of the agent,  
press a speed dial button mapped to that extension, or press a bridge line  
button (Basic phones do not support bridging) mapped to that extension.  
To terminate participation in a monitored call, hang up. This has no effect  
on agent-customer communication (the agent-customer session remains  
active).  
If you want to join a monitored call, see the following section, Barging In.  
 
 
Silent Monitor and Barge In  
89  
Barging In Barge In allows a supervisor to speak to the agent and customer during a  
monitored call. While you are silently monitoring a call, your phone  
shows Barge Inin the lower right corner of the Display Panel. If you  
barge in to the call, the display changes to SilentM.  
You can use Soft button 3 (the button just below Barge Inor SilentMto  
toggle between silent monitor mode and barge in mode.  
Alternatively, to barge in when you are monitoring a call, press Feature +  
428. To return to silent monitor mode, press Feature + 425.  
To terminate participation in a barged in call, hang up. This has no effect  
on agent-customer communication (the agent-customer session remains  
active).  
Blocking Call An agent can prevent a supervisor from monitoring an outgoing call. This  
Monitoring allows the agent to make private call. Monitor blocking can be enabled  
for one call at a time. That is, an agent cannot enable the monitor  
blocking feature for all subsequent calls. Furthermore, this feature works  
for outgoing calls only; the agent cannot block monitoring for an  
incoming call.  
Note the following blocking considerations for call monitoring  
Blocking can be invoked before dialing a call or during a call.  
The monitor blocking feature can be mapped to a button.  
After invoking monitor blocking for a call, monitoring is blocked for  
the duration of that call. If the call is disconnected (during transfer or a  
call park, for example), blocking is disabled and the call can be  
monitored. If the call is reconnected (for a park timeout, for example),  
blocking is disabled and the call can be monitored.  
Blocking is effective only for calls that can be monitored. For example,  
invoking monitor blocking for a conference call has no effect on the  
call because conference calls cannot be monitored.  
To block call monitoring on an agent extension to make a private call:  
1 Pick up the handset.  
2 Press Feature + 429.  
The Display Panel shows the following prompt:  
 
     
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Enter the phone number:  
Press # to complete!  
3 Enter the extension of the private call and press #.  
Alternatively you can combine steps 2 and 3 by using the following single  
command after picking up the handset:  
*429*<extension>  
For <extension>, you can either enter the private phone extension or  
press a speed dial button mapped to that extension.  
Remote Call  
Forward  
The Remote Call Forward feature allows you to configure the forwarding  
options of a phone from another phone in the network. This is useful if,  
for example, a person A is on vacation and all of person As calls must be  
forwarded to person B. This feature enables person B to configure Call  
Forward Universal on the source phone (person A). Note that person A  
can be at one site and person B can be at a different site.  
The VCX administrator must authorize use of the Remote Call Forward  
feature. For example, if the administrator authorizes you to change  
person As forwarding options, you can enter a feature code (468) and  
redirect person As calls to any other extension, including your own.  
When successfully configured, the remote (destination) phones LED (if  
available) will flash for all forwarded calls, and the LCD will also display a  
call forward message.  
To remotely enable a phone to forward calls to another extension:  
1 Pick up the handset.  
2 Press Feature + 468.  
The Display Panel prompts you to enter the remote phone number.  
3 Enter the extension of the phone whose calls you want to forward and  
press #.  
The Display Panel prompts you to enter the extension of the phone that  
will receive the forwarded calls.  
4 Enter the extension of the phone that will receive forwarded calls and  
press #.  
Alternatively, you can combine steps 2, 3, and 4 by entering the following  
command:  
 
     
Hunt Groups  
91  
*468*<source extension>*<destination extension>  
Remote call forwarding can be disabled either on the phone that set up  
remote call forwarding or on the extension whose calls you no longer  
want to remotely forward.  
For example, extension 1001 has used feature code 468 to specify that all  
of extension 1000s calls be forwarded to extension 1002. You can  
disable remote call forwarding on extension 1000 or 1001:  
On extension 1001:  
a Press Feature + 468.  
b Enter the extension whose calls you no longer want to remotely  
forward (in this case, 1000) and press #.  
The Display Panel shows the extension of the phone receiving the  
forwarded calls (in this case, 1002).  
c Delete the extension number by pressing Soft button 3, followed by  
Soft button 2, then press #.  
On extension 1000, press Feature + 465.  
Hunt Groups  
Your administrator can establish formal and informal call centers so that  
incoming calls can be directed to several telephones that have been  
associated into hunt groups.  
A call center is a general term that refers to any system that accepts  
incoming calls to a site, ensures that those calls are sent to the proper  
destination within the site, and manages database records on call activity  
and distribution. The call center can be used, for example, as a help desk,  
a reservations counter, an information hotline, or a customer service  
center.  
Incoming calls that arrive at your company can go either to:  
Your extension and the call coverage point you have set up (see  
A hunt group that follows the call coverage path assigned by an  
administrator for that group.  
A hunt group is a group of VCX phone extensions that are configured  
under a virtual extension. An incoming call to the virtual extension rings  
 
     
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on the phone of one hunt group member. If that members telephone is  
in use, or if that member does not answer the call, the system “hunts”  
for another member of the group until the call is answered or is  
forwarded to the group call coverage point. For example, if there are no  
available members of the hunt group, the call might be forwarded to a  
group mailbox or to the receptionist. In addition, hunt group members  
can be in a distributed environment across multiple sites in the Enterprise.  
An administrator can configure a hunt group in which all members are  
fax machines. Incoming faxes are routed to an available fax machine.  
Depending on the type of hunt group configured, if no fax machine is  
available, pending faxes may be queued until a machine becomes  
available or they may be sent to the call coverage point.  
The method used to hunt for an available hunt group member is  
determined by an administrator-configured call coverage pattern for that  
group. Pattern types include linear, circular, and calling groups. These  
patterns are described in Hunt Group Types.  
If you dial a hunt group number using SA1, and then press the SA1  
button while the call is ringing the hunt group number, the hunt group  
call does not disconnect. To disconnect a call while dialing a hunt group,  
press the hookswitch or hang up the phone.  
If you are a member of a hunt group, your administrator should provide  
the following information:  
The type of hunt group to which you belong. The hunt group type  
determines the ringing pattern followed by incoming calls. See Hunt  
Your hunt group number. You need this number to log in to the hunt  
group. You must be logged in to receive calls directed to the hunt  
You can be a member of, and logged in to, multiple hunt groups,  
which may be of different hunt group types.  
As a hunt group member, you should also be aware of how hunt group  
calls work with other VCX phone features, such as call conferencing. See  
 
 
Hunt Groups  
93  
Hunt Group Types The type of hunt group to which you belong determines how incoming  
calls are allocated to group members. Your administrator can configure a  
linear hunt group, a circular hunt group, and a calling group.  
To illustrate the differences between hunt group types, assume the  
administrator has configured four members for each type: A, B, C, and D.  
Note that a member must be logged in to both the VCX system and the  
hunt group to receive a call.  
Linear Hunt Group — An incoming call always rings at the first  
member phone of the group, then, if the call is not answered, at the  
phone of the next member in the group list.  
For example, if A, B, C, and D are all available, an incoming call will  
always ring first at member As extension. If A does not answer, the  
call is routed to member Bs extension, and so on until the last  
member of the group is reached. If no member is available, the call is  
routed to the call coverage point immediately. When the total timeout  
value configured for the group is reached or the last hunt group  
member fails to answer (whichever happens first), the call is routed to  
the call coverage point (see the discussion of timeout values and call  
coverage points later in this section).  
Circular Hunt Group — An incoming call rings at the member phone  
following the member to whom the last call was routed. If the call is  
not answered, the call rings at the phone of the next member in the  
group list.  
For example, if A, B, C, and D are all available and member B received  
that last call, the next call will ring at member Cs extension. If C does  
not answer, the call is routed to member Ds extension, and so on until  
the total timeout value for the group is reached (see the discussion of  
timeout values later in this section).  
Calling Group — An incoming call simultaneously rings on all  
member phones that are logged in, even if a member is on another  
call.  
For example, if A, B, C, and D are all available, an incoming call will  
ring simultaneously at all four extensions until the total timeout value  
for the group is reached (see the discussion of timeout values later in  
this section).  
For each hunt group type, your administrator configures two timeout  
values:  
 
           
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CHAPTER 7: STANDARD FEATURES  
Device Timeout — Specifies how long the VCX call processor rings at  
one extension before moving to the next extension if there is no  
answer.  
Total Timeout — Specifies how long the VCX call processor attempts  
to make a connection within the hunt group before directing the call  
to the hunt groups default call coverage point. The administrator can  
configure the call coverage point to be:  
A voice mailbox  
Another hunt group  
An individual extension  
An Auto Attendant number  
An external phone number  
Ask your administrator for information on timeout values and your hunt  
groups default call coverage point.  
Table 10 summarizes how the three hunt group types route incoming  
calls.  
Table 10 Hunt Group Behavior  
Linear Hunt Group  
Result  
Circular Hunt Group  
Result  
Calling Group  
Result  
Condition  
No members  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
All members logged out  
Wait for a member to log Go to call coverage.  
in or until total timeout  
reached.  
All members busy  
Go to call coverage.  
Wait for a member to  
become available or until for an available member  
Queue the call and wait  
total timeout reached.  
or until total timeout  
reached.  
All members available  
Route call to first member Route call to the member Ring all member phones.  
in the list.  
following the member to  
whom the last call was  
routed.  
Total timeout reached  
Go to call coverage.  
Go to call coverage.  
Go to call coverage.  
Hunt Group calls routed to a call coverage point always go to the point  
configured for the Hunt Group, not to the point configured for (or by) the  
Hunt Group member (that is, the member’s personal call coverage point).  
If the member has Do Not Disturb enabled, personal (non-Hunt Group)  
 
Hunt Groups  
95  
calls go to the call coverage point. However, Hunt Group calls always ring  
on a member’s phone, regardless of the Do Not Disturb setting.  
If your telephone is part of a bridged extension, see Hunt Groups and  
Bridged Line Calls for additional information.  
Logging In to a Hunt When your administrator gives you your hunt group membership  
Group information, you can log in to your hunt group (or groups if you have  
been assigned membership in multiple groups). You must be logged in to  
a hunt group to receive calls for that group.  
You must be logged in to your VCX system account before you can log in  
to a hunt group. If you are not logged in to the VCX system, which  
requires password authentication, you cannot log in to a hunt group. See  
the overview section for your phone in this guide.  
You log in to a hunt group by entering feature code followed by hunt  
group number. If you are already logged in, entering the same feature  
code and hunt group number logs you out. You can also log in to and log  
out of a hunt group through the VCX User Interface (see Viewing Hunt  
To log in to a hunt group using a feature code:  
1 Press Feature + 971.  
The Display Panel shows a prompt requesting a hunt group number.  
2 Enter the hunt group number, then press #.  
The Display Panel indicates that your hunt group login status has  
changed.  
Alternatively, you can combine steps 1 and 2 by entering the following  
single command:  
*971*<hunt group number>  
You can display all the hunt groups you are currently logged in to by  
pressing Feature + 972 (see Viewing Hunt Group Membership and  
Status).  
Hunt Group This section describes how participation in a hunt group interacts with  
Interaction With other VCX phone features. Note the following considerations:  
Other Features  
A hunt group member that is logged into a hunt group then initiates a  
malicious call trace on a call, is immediately logged off of all hunt  
 
         
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groups that they belong to. All directly-dialed internal calls can still be  
accepted by that member.  
With a hunt group, the VCX User Interface Selective Ringing feature  
allows you to change the default ring tone to one of 27 ring tones,  
delay the ring for a specified number of seconds, or silence the ringer  
and only allow the phone to flash.  
A hunt group call can be added to a conference. The member  
receiving the call can conference with another extension or with  
another hunt group. Both announced and unannounced conferences  
are supported (see Setting up a Conference Call).  
A hunt group call can be put on hold and taken off hold without  
losing the caller.  
If a hunt group member puts a call on hold, that member can  
receive other calls.  
A hunt group caller on hold will hear hunt group Music On Hold.  
A hunt group call can be parked and then picked up by any user on  
the same site.  
If the VCX phone has Hands Free enabled, an incoming call to a hunt  
group will not be picked up automatically.  
A hunt group members personal phone settings (for example, Call  
Forward, Call Coverage point, and Do Not Disturb) are not invoked on  
Hunt Group calls.  
An external call to a private user (someone not in the hunt group) can  
be transferred to a hunt group.  
Both attended and unattended call transfers are allowed for calls to a  
hunt group or from a hunt group.  
After reaching an Auto Attendant, a caller can enter a hunt group  
extension and be transferred to a Hunt Group.  
Internal and external callers that are forwarded to voice mail can leave  
a message and navigate through the voice mail options.  
If a hunt group call is routed to a voice mailbox or Auto Attendant call  
coverage point but the routing fails (for example, because no ports are  
available), the call is requeued for the hunt group.  
Each time a call is put back in a hunt group queue, it is treated like a  
new call.  
 
Hunt Groups  
97  
If you are a member of one or more hunt groups, the phone message  
button acts as a MWI for the hunt group voice mailbox even if you are  
not logged in to the hunt group. Pressing the message button displays  
a menu which shows number of new messages in each mailbox,  
including your personal mailbox. You can use the arrow navigation  
keys to locate a voice mailbox. Press the message button to access the  
selected mailbox.  
Viewing Hunt Group You can use the Telephone User Interface to view the hunt groups you  
Membership and belong to and your current login status for each group.  
Status  
To view hunt group information enter the following feature code:  
Feature + 972  
The Display Panel on the phone displays the hunt groups you belong to  
and your current status.  
Use the up and down scroll buttons to navigate through the hunt group  
list. The first line displays the name and number of the hunt group. The  
second line displays your current status.  
Press soft button 1 below the Display Panel to change your current  
login status.  
Press soft button 2 or 3 below the Display Panel to exit from the hunt  
group display.  
When you change your login status, the Display Panel shows HuntGroup  
Login Enabled. If you are logged into multiple phones using the same  
phone number, this message appears on all phone displays. While this  
message appears in the Display Panel, press soft button 1 to display the  
hunt group list (same effect as pressing Feature + 972) to display the  
hunt group list.  
You can also use the VCX User Interface to view the hunt groups you  
belong to and your current login status for each group.  
If a hunt group member has a remote phone, that remote phone will not  
appear in the VCX User Interface Hunt Group Membership list, but it does  
appear in the administrator’s Hunt Group Membership list.  
 
     
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Emergency Phone  
Number Dialing  
Service  
VCX phones provide the capability to dial an emergency phone number  
even when the phone is not logged in to a VCX system. The phone must  
be properly configured, connected to an operational VCX system, and the  
region must support this service. If the VCX system is not operational, an  
emergency call can be routed (optionally) directly through a PSTN media  
gateway. Contact your system administrator to determine the appropriate  
emergency number for your region.  
 
   
USING THE VCX USER INTERFACE  
8
This chapter describes how to access the VCX User Interface application.  
It also provides a description of the options available to manage your user  
account and VCX telephone from this web-based application. Features  
that require configuration through the application and, subsequently, on  
the telephone itself are described in more detail.  
Your administrator determines whether the features in this chapter are  
available for your telephone or for the entire system. Some of these  
features may not be available to you.  
This chapter includes the following topics:  
 
     
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CHAPTER 8: USING THE VCX USER INTERFACE  
Accessing the VCX  
User Interface  
You can use the VCX User Interface to access and manage advanced VCX  
telephone features, change your web login password, and modify your  
personal account information.  
The VCX User Interface is a web-based application. Before you begin,  
obtain the following information from your system administrator:  
Web login username  
Web login password  
Web address (URL) for the VCX User Interface  
Your browser must have cookies and Java script support enabled to start  
a VCX User Interface provisioning session.  
To log in to the VCX User Interface:  
1 In your web browsers address bar, enter the VCX User Interface web  
address and press Enter.  
2 On the 3Com VCX V7000 Networked Telephony Solution window,  
click User Interface. The Login dialog box appears.  
3 In the Username field, type your web login name.  
4 In the Password field, type your web login password.  
To clear the username and password fields, click Reset.  
5 Click Submit.  
The VCX User Interface displays the Welcome window.  
VCX User Interface  
Overview  
The Welcome window illustrates the general structure of the VCX User  
Interface.  
The left column displays six options:  
Welcome  
My Extensions  
Calling Features  
Call Coverage  
Groups  
Log Out  
 
         
VCX User Interface Overview  
101  
Each option (except Log Out) is associated with a set of tabbed pages  
shown on the right side of the window. When you select an option, the  
set of tabbed pages changes. Click on a tab to display its contents.  
Each tabbed page includes a text box that describes the purpose of the  
page. Each text box also includes a Help button. If you need more  
information on a page, click Help to launch the VCX User Interface  
online Help system.  
The following list provides a brief description of the features you can  
manage on each tabbed page. For detailed information, refer to the  
online Help. Note that some features must be enabled on the phone after  
configuration in the VCX User Interface. These features are noted in the  
list.  
Welcome  
Welcome — Provides an initial welcoming page that can include  
current system information, such as mailbox capacity, and the  
number of new and saved messages.  
My Information — Displays name and address information that  
you can modify as necessary. Also enables you to change the  
language type and the size of the font used in your telephones  
Display Panel.  
Web Login — Allows you to change the password you use to  
access the VCX User Interface.  
Directory — Allows you to search a directory of other system  
users to find name and extension information. The directory can be  
either local (users whose phones are connected to the same VCX  
call processor) or global (all the users in a multi-site enterprise that  
includes regional, branch, and local offices). Search criteria can  
include first name, last name, extension, or location. If you do not  
enter search criteria, all users are displayed.  
My Extensions  
Call History — Allows you to view the call history for your phone,  
for example, the calling and called parties, and call duration.  
Ring Patterns — Enables you to set distinctive ringing tones to  
identify the source (inside, outside, or private) of incoming calls.  
Inside calls are calls that originate from within the VCX network.  
Outside calls are calls that originate from outside the VCX network.  
Private calls are anonymous calls or calls with caller ID blocked.  
 
       
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Bridge Permissions — Enables you set up your extension so that  
up to four other users can receive your calls on their phone. After  
configuring bridge permissions through the VCX User Interface,  
see Enabling Bridged Extensions for additional information. This  
feature is not supported on Basic 3101 phones.  
Bridged Phones — Displays up to four extensions that are  
bridged to your phone. After configuring mappings through the  
VCX User Interface, see Enabling Bridged Extensions for additional  
information. This feature is not supported on Basic 3101 phones.  
You should not bridge an extension to a Basic phone (Model 3101)  
because these phones have no programmable access buttons. Therefore,  
these phones have no way of distinguishing a call to its extension and a  
bridged call.  
Button Mappings — Displays the default function associated  
with each programmable button on your telephone. If permitted  
by your administrator, you can assign a new function to a button  
or assign a new value to a button function. For example, you could  
reprogram a button to add another personal speed dial, or you  
could change the number dialed for an existing speed dial button.  
Interface for more information.  
Registrations — Lists all phones on which you are currently  
logged in.  
Passwords — Enables you to set the login password for your  
phone extension. This password is also used for mailbox access and  
must be synchronized with IP Messaging (see the VCX User  
Interface online help). Passwords can be 4 digits to 9 digits. Only  
the numbers from 0 through 9 are allowed and the first digit  
cannot be 0. You cannot use the star (*) or pound (#) characters.  
Date/Time — If you log in to a phone in another time zone, you  
can use this option to update the VCX system with your current  
time zone information. Also allows you to change the date/time  
format, which is initially set by your administrator.  
Calling Features  
Personal Speed Dials — Allows you to set up personal speed dial  
codes for up to 9 phone numbers.  
System Speed Dials — Allows you to view the system-wide speed  
dial numbers configured on your system by your administrator. You  
 
     
VCX User Interface Overview  
103  
cannot add, modify, or delete a system speed dial number.  
However, you can export the list to a Microsoft Excel spreadsheet.  
You can also map a system speed dial number to a button on your  
Call Forwarding —Allows you to control how the VCX system  
handles your calls when you do not answer a call, your extension is  
busy, or your calls are forwarded to another extension. See  
Enabling Call Forwarding for additional information.  
Selective Ringing — Enables you to configure Selective Ringing  
for calls coming in from up to 10 telephone numbers. For each  
number, you can select one of 9 tones and for each tone you can  
choose to have the telephone ring once, twice, or three times.  
You can silence the ringer and only allow the phone to flash by  
selecting Ringer Disabled in the Ring Tone drop down list. You can  
also delay the ring of a bridged line phone or hunt group extension  
for a specified number of seconds.  
If you configure a selective ring pattern for a telephone extension  
of a configured bridged line or a hunt group, that extension  
appears in the Hunt Group and Bridged Calls list. When an  
extension appears in this list, you can then change the delay time.  
Privacy — Allows you to control whether the VCX system sends  
your Caller ID when you make a call. See Controlling Caller ID.  
Call Restrictions — Allows you to block incoming and outgoing  
calls that match specified patterns.  
Call Coverage  
Call Coverage — Allows you to set your default call coverage  
point. The configured call coverage point determines the  
destination of a call that is either not answered in time, or cannot  
be answered because the destination is busy or unreachable  
(logged out, or disconnected from the network). The default  
destination for unanswered calls is voice mail. See Configuring a  
Predefined Rule — A Predefined Rule allows you to create a rule  
from a specified list of predefined call coverage values defined by  
the Administrator.  
User Rule — A User Rule allows you to configure personal rules to  
conform to your schedule.  
 
 
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Groups  
Hunt Groups — Allows you to view the hunt groups you belong  
to and your current login status for each group. See Hunt Groups.  
Page Groups — Allows you to view the page groups configured  
on your system. When you dial the group page extension, speakers  
are activated on the telephones that are members of the group. As  
you speak into your handset, your voice is broadcast on the  
activated speakers. See Paging.  
Call Pickup Groups — Allows you to view the call pickup groups  
you belong to and the other members of these call pickup groups.  
See Call Pickup.  
Log Out — Ends your VCX User Interface session. See Logging Out.  
Enabling Call  
Forwarding  
This section describes how to enable and use call forwarding features set  
up through the VCX User Interface.  
You can also configure and enable call forwarding through your phones  
Telephone User Interface (TUI). See Call Forwarding.  
You can use the VCX User Interface to set:  
How long (in seconds) your telephone rings before the system  
forwards unanswered calls  
Where you want your call to be forwarded  
The condition (or conditions) that result in the system forwarding a  
call:  
Ring No Answer — Redirect incoming calls to another destination  
when your phone rings for a configured time period (the default is  
15 seconds).  
Busy Line —Redirect incoming calls to another destination when  
your phone is busy. If you have multiple lines, busy means that all  
lines are in use.  
All Calls — Redirect incoming calls to another destination  
unconditionally. Use this feature when you plan to be away from  
your phone for an extended period of time. Also referred to as Call  
Forward Universal.  
Fall Back — Return forwarded calls to your call coverage point if  
the forwarding destination does not answer. When you enable this  
 
             
Configuring a Call Coverage Point  
105  
Call Forward, Fall Back to Coverage feature, a forwarded call that is  
not answered at the forwarding destination falls back to your  
extension's coverage. This call coverage point must be either voice  
mail or Auto Attendant (the call cannot fall back to another  
extension or to no coverage; see Configuring a Call Coverage  
Point).  
For example, a call to extension A gets forwarded to extension B if  
extension A is busy. Extension A has also enabled the Fall Back  
option. Extension A receives a call that gets forwarded to extension  
B. However, extension B is also busy. Instead of sending the call to  
extension B's coverage point or call forwarding destination, VCX  
returns the call to extension A's voice mail or Auto Attendant.  
You can configure the Call Forward, Fall Back to Coverage feature  
through the VCX User Interface only. This feature cannot be configured  
through the Telephone User Interface.  
To set up call forwarding, log in to the VCX User Interface, select the  
Calling Features option, then access the Call Forwarding tabbed page.  
Enable the appropriate forwarding conditions and click Save.  
If you configure and enable any call forwarding option through the VCX  
User Interface, the option becomes effective immediately.  
Your administrator may prevent you from configuring Call Forward All,  
Call Forward Ring No Answer, or Call Forward Busy to an external (outside  
the enterprise) number. See your administrator for information.  
Configuring a Call  
Coverage Point  
A call coverage point determines how the VCX system treats an  
unanswered call. A call is considered unanswered for the following  
reasons:  
The call rings and is not answered before the call coverage ring  
timeout value is reached. The default timeout value is 20 seconds.  
Note that any enabled Call Forward settings take precedence over Call  
Coverage Point settings. Furthermore, the Call Forward - Ring No  
Answer feature also has a ring timeout value. The default timeout  
value for this feature is 15 seconds. The Ring No Answer timeout value  
has priority over the call coverage timeout value. If the Ring No  
Answer timeout value is greater than the call coverage timeout value,  
the call coverage timer is ignored so the call can be forwarded to the  
Call Forward destination.  
 
     
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The call cannot be answered because the destination is busy or  
unreachable (logged out or disconnected from the network).  
The default call coverage point is voice mail. However, your administrator  
can specify a different default for all subscribers by creating a Predefined  
rule, or you can set your own call coverage point by creating a User rule.  
There are three possible call coverage points:  
Voice mail (the default)  
The Call Forwarding Fall Back option can only be enabled when the  
call coverage is set to the Send to Voice Mail option. The Call  
Forwarding Fall Back option must be disabled if the Send to Number  
or No Coverage option is selected.  
A telephone number (internal, external or auto attendant)  
Call coverage can be set to an auto attendant by entering the auto  
attendant number in the Send to Number box. If an auto attendant is  
configured, the Call Forwarding Fall Back option must be disabled.  
No coverage  
If the No Coverage option is selected and a call is not answered, the  
caller will hear a busy tone or an error message depending on the  
reason for the unanswered call.  
If you enable Do Not Disturb on your phone, calls will automatically go to  
the call coverage point, which may or may not be voice mail.  
The call coverage point must be set through the VCX User Interface (or  
the Administrator Interface). It cannot be set through the Telephone User  
Interface.  
Assigning Access  
Button Functions  
Using the VCX User  
Interface  
This section describes how to use the VCX User Interface to view, and  
possibly modify, the VCX features associated with the Access buttons on  
your telephone.  
When a VCX system is configured, your administrator assigns (maps)  
default functions for the Access buttons on your telephone. Mapping a  
function to a button allows one-touch access to that function. Speed  
dialing is one example of a one-touch function.  
Your administrator may allow you to reprogram a buttons function (for  
example, create more personal speed dial buttons).  
 
     
Enabling Bridged Extensions  
107  
To view the functions currently mapped to buttons on your phone:  
1 Log in to the VCX User Interface, select the My Extensions option, then  
access the Button Mappings tabbed page.  
2 Choose your telephone model (for example, the Model 3102 Business  
phone) and click Select.  
CAUTION: The VCX User Interface cannot determine your telephone  
model. You must select the correct model from the drop down list.  
The VCX User Interface displays a graphic of the selected phone model  
and shows the function mapped to each button. If a function name  
appears dimmed (light gray text), your administrator has locked that  
function-button mapping and you cannot remap it. See the online help  
for more information.  
Enabling Bridged  
Extensions  
This section describes how to enable and use bridged extensions set up  
through the VCX User Interface.  
The VCX system allows you to set up your extension so that other users  
can receive your calls at their phones. Through the VCX User Interface,  
you can grant permission to up to four other users to receive calls  
intended for your extension; that is, you are “bridging” your extension to  
their phones.  
With a bridged line, the VCX User Interface Selective Ringing feature  
allows you to change the default ring tone to one of 27 ring tones, delay  
the ring for a specified number of seconds, or silence the ringer and only  
allow the phone to flash.  
The bridged phone is sometimes referred to as the primary phone. The  
phone receiving bridged calls is sometimes referred to as the secondary  
phone.  
A bridged extension is typically used by an administrative assistant (the  
secondary phone) to accept calls for one or more managers (primary  
phones). Or one manager (primary phone) may be monitored by multiple  
assistants (secondary phones). The primary phone and the secondary  
phone (or phones) can be located at different sites.  
 
   
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Bridging an extension requires three steps:  
1 On the phone whose extension you want to bridge (for example,  
extension 1000):  
a Log in to the VCX User Interface, select the My Extensions option,  
then access the Bridge Permissions tabbed page.  
b Specify the extension (for example, extension 1001) that you want to  
receive a bridged call and click Add.  
The bridged phone can identify up to four phone numbers to bridge  
with, but the number of extensions it can actually bridge is determined by  
the maximum number of contacts that the system administrator has set  
up for the phone, which may be fewer than four.  
If you bridge a phone that is a remote phone, that remote phone will not  
appear in the VCX User Interface Bridged Phones list, but does appear in  
the administrator’s Bridged Phones list.  
2 On the phone that will receive a bridged call (in this example, extension  
1001):  
a Log in to the VCX User Interface, select the My Extensions option,  
then access the Button Mappings tabbed page.  
b Map the bridged extension (in this example, extension 1000) to an  
System Appearance (SA) button (either SA 4, SA 5, or both buttons)  
and click Save.  
You should not bridge an extension to a Basic phone (Models 2101 or  
3101) because these phones have no programmable buttons. Therefore,  
a Basic phone has no way of distinguishing a call to its extension and a  
bridged call.  
3 For the bridged line settings to take effect, the phone must retrieve the  
new settings from the VCX server. By default, phones check the VCX  
server for new information every 60 minutes (the phone registration  
interval). To retrieve bridged line settings, you can use one of the  
following options:  
Wait for the phone registration interval to expire (60 minutes or  
less, depending on when the last registration occurred).  
Log off and then log on to the phone.  
In this example, an incoming call to extension 1000 will also ring on  
extension 1001 on line 4 or on line 5 (or both lines) depending what you  
selected in step 2b.  
 
Enabling Bridged Extensions  
109  
The primary phone user can make calls on a bridged line. The secondary  
phone user can answer calls that are made to the primary phones  
extension but cannot make calls using the buttons that are associated  
with the primary telephone. (In fact, the buttons on the secondary phone  
associated with the primary phone function as speed dial buttons to the  
primary phone.) Both users can use VCX features to manage bridged  
calls. For example, bridged calls can be transferred, put on hold, or  
forwarded to voice mail. However, because multiple phones are involved,  
you should note the considerations discussed in Bridged Line Interaction  
When an extension is bridged, SA buttons (4 or 5) access buttons and  
status lights on the secondary phone are associated with the Bridged  
System Appearance (BSA) access buttons and status lights on the primary  
phone. Lights on each phone indicate the state of each bridged line:  
If the light is off, the bridged line is available for use on the primary  
phone.  
If the light is on, the bridged line is in use by either a primary phone  
user or a secondary phone user.  
If the light is blinking quickly, the bridged line is ringing on all primary  
and secondary phones.  
If the light is blinking slowly on both phones, the line has been put on  
hold by either the primary phone user or a secondary phone user. This  
indicates a shared hold state. The line can be picked up by any phone  
mapped to this bridged line.  
Both primary and secondary users can be logged in to multiple phones.  
For example, an administrative assistant (secondary user) can be logged in  
to four phones and monitor a manager from any phone as long as all the  
secondary phones are configured with the same extension. Or, a manager  
may be logged in to multiple phones and monitored by an assistant  
logged in to one or more phones. In any case, the total number of logged  
in primary and secondary phones cannot exceed five.  
For the current release, the primary and secondary phone (or phones)  
must be located on the same site.  
Your administrator can also set up bridged extensions. In this case, fields  
on your Bridge Permissions and the Button Mappings tabbed pages  
have preassigned values.  
 
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CHAPTER 8: USING THE VCX USER INTERFACE  
Bridged Line Calls to a bridged extension can be managed by a primary user or a  
Interaction with secondary user, like non-bridged calls. For example, bridged calls can be  
Other Features parked, put on hold, transferred, or conferenced.  
A call to a bridged extension can be affected by call coverage points, call  
forwarding settings, and Do Not Disturb settings on the primary and  
secondary phones.  
Calls to a bridged extension that are not answered always follow the call  
coverage point configured for the primary phone, or, if call forwarding is  
enabled, the appropriate call forward setting for the primary phone.  
If all the bridge lines are in use, a call to the primary extension rings on a  
primary phone SA line and does not ring on the secondary phone. If all  
bridge lines and SA lines are in use on the primary, a call is forwarded to  
the Call Forward - Busy destination configured for the primary phone.  
Topics in this section describe how bridged calls are handled when certain  
VCX features are invoked by the primary phone user, the secondary  
phone user, or both users.  
Do Not Disturb and Bridged Line Calls  
If the primary phone enables Do Not Disturb and a call rings on a  
secondary phone, there is no call indication on the primary phone—the  
phone does not ring and the BSA light does not blink. Once the call is  
answered or put on hold, the primary phones BSA light does indicate call  
status.  
If the primary phone enables Do Not Disturb, a call goes directly to the  
primary phones call coverage point if:  
All secondary phones have enabled Do Not Disturb  
No secondary phone is available  
If the primary phone enables Do Not Disturb and no secondary phone  
answers the call, the call goes to the primary phones Call Forward  
destination when the Call Forward - Ring No Answer ring timeout  
value is reached.  
If a secondary phone enables Do Not Disturb and other secondary  
phones are available (or the primary phone is available), the call rings  
on one of the other phones.  
 
     
Enabling Bridged Extensions  
111  
If a secondary phone enables Do Not Disturb and no other secondary  
phones are available, the call rings on the primary and there is no  
indication of the call on the secondary phone.  
If the primary does not answer, the call goes to the primary phones  
Call Forward destination when the Call Forward - Ring No Answer  
ring timeout value is reached.  
If the primary does answer or put on hold, the secondary phones  
SA light does indicate call status.  
If neither the primary phone or the secondary phones have Do Not  
Disturb enabled, a call rings on both phones.  
If the primary phone user presses the DND button while the call is  
ringing, it stops ringing and the BSA light stops blinking but continues  
to ring on the secondary. If the secondary does not answer, the call  
goes to the primary phones Call Forward destination when the Call  
Forward - Ring No Answer ring timeout value is reached.  
If the secondary phone user presses the DND button while the call is  
ringing, it stops ringing and the SA light stops blinking but continues  
to ring on the primary. If the primary phone does not answer, the call  
goes to the primary phones Call Forward destination when the Call  
Forward - Ring No Answer ring timeout value is reached.  
If the primary and secondary phone users both press the DND buttons  
while the call is ringing, it stops ringing and the SA light stops blinking  
on both phones. The call goes to the primary phones Call Forward -  
Busy destination.  
If the primary phone enables Do Not Disturb, a call rings on a secondary  
phone. If the primary phone user disables Do Not Disturb while the call is  
ringing, the call does not start ringing on the primary. Do Not Disturb is  
enabled only for subsequent calls. This is also true for a secondary phone  
user who toggles the Do Not Disturb setting while a call is ringing.  
If the primary phone enables Do Not Disturb and a call comes in from a  
hunt group, the Do Not Disturb setting is ignored and the call rings on  
the primary. If a secondary phone enables Do Not Disturb and a call  
comes in from a hunt group to the primary phone, the call does not ring  
on the secondary phone.  
Hands Free and Bridged Line Calls  
Enabling the Hands Free feature has the following effect on bridged calls:  
 
   
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CHAPTER 8: USING THE VCX USER INTERFACE  
If the primary phone has Hands Free enabled, a call rings briefly on the  
secondary phone before it is automatically answered by the primary  
phone.  
If the secondary phone has Hands Free enabled, only calls made to the  
secondary's phone extension are answered Hands Free. Calls to  
primary phone are not answered Hands Free on the secondary phone;  
they appear as normal bridge calls.  
Call Forward, Forward to Voice Mail, and Bridged Line Calls  
Enabling Call Forwarding and Forward to Voice Mail (or enabling both  
features) has the following effect on bridged calls:  
If the primary phone enables Forward to Voice Mail, calls ring once on  
the primary and secondary phones, and then go to voicemail.  
If the primary phone enables Call Forward Universal, calls to the  
primary go to the Call Forward Universal destination immediately and  
do not ring on the primary or secondary phones.  
If a secondary phone enables Forward to Voice Mail or Call Forwarding  
to another extension, these settings affect only calls to the secondary  
phone extension. A bridged call rings on both the primary phone and  
secondary phone.  
If a call is ringing on the primary phone and the secondary phone, and  
the primary phone user presses the Forward to Voicemail button, the  
call is forwarded to primary phones voice mailbox and the secondary  
phone stops ringing.  
If a call is ringing on the primary phone and the secondary phone, and  
the secondary phone user presses the Forward to Voicemail button,  
call will continue ringing on both phones.  
Call Transfer, Call Conferencing, and Bridged Line Calls  
Bridged calls can be transferred by either the primary phone or the  
secondary phone. The primary phone user and secondary phone user can  
also set up a conference with a bridged call.  
If the primary phone is on a bridged call and presses the Transfer button,  
the primary phone user hears a dial tone. The user can then enter a  
telephone number to start attended or unattended call transfer. While  
the primary phone user enters the phone number, the calling party is put  
on hold. However, the light for BSA line on the secondary phone remains  
on (does not blink as it would for a non-bridged call on hold).  
 
       
Enabling Bridged Extensions  
113  
While on a bridged call, the primary phone user can also press a free SA  
line to transfer the call from a BSA line to a SA line. Or, a call connected  
on a SA line can be transferred from the SA line to its BSA line. A  
secondary phone user, however, can only transfer a call from an SA line to  
BSA line but cannot transfer a bridged call to an SA line.  
Both primary and secondary phones can set up a 3-way conference call  
on a bridged line.  
Call Park and Bridged Line Calls  
Either the primary phone user or the secondary phone user can park a  
call.  
When either a primary or secondary phone user parks a call and the call  
park timeout value is reached (the default is 5 minutes), the parked call  
rings back only on the phone that parked the call. For example, if a  
primary phone user parks a bridged call to a Call Park extension and no  
one picks up the parked call, after 5 minutes the parked call rings back  
only on the primary phone that parked the call. The call does not ring  
back on a secondary phone or on any other primary login instance. When  
the primary phone answers the call, the SA status light on primary phone  
lights but the BSA status lights on the bridged phones do not light.  
A parked call that rings back on a primary phone rings on the first free SA  
line.  
A parked call that rings back on a secondary phone rings on the first free  
SA line.  
If all lines are in use, a parked call that rings back is forwarded according  
to the enabled Call Forwarding setting for that phone. If Do Not Disturb is  
enabled, the parked call is forwarded to the call coverage point  
configured for that phone.  
Call Pickup and Bridged Line Calls  
Call Pickup (both Directed and Group) allows a user to answer a call that  
is ringing on another telephone.  
For bridged calls, you enter the Call Pickup feature code (455 for  
Directed) followed by the group security code and the extension of a  
primary phone. The call stops ringing on all primary and secondary  
phones when the call is picked up. You cannot enter the extension of a  
 
       
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CHAPTER 8: USING THE VCX USER INTERFACE  
secondary phone. Doing so returns an error, and the call keeps ringing on  
all primary and secondary phones.  
Attendant Console and Bridged Line Calls  
The VCX administrator can map primary phone numbers and secondary  
phone numbers to buttons on a VCX 3105 Attendant Console. In this  
case, status lights on the Attendant Console show that the bridged line is  
in use for primary and secondary phones.  
Hunt Groups and Bridged Line Calls  
A primary or a secondary phone can belong to a hunt group.  
If a primary phone is a member of a hunt group, a call coming to the  
hunt group rings on an SA line on the primary phone. A secondary phone  
cannot receive a hunt group call directed to a primary phone.  
Message Waiting Indication and Bridged Line Calls  
A secondary phone displays the Message Waiting Indication (MWI) of the  
primary phone (or phones). The display panel on the secondary phone  
shows the total number of new and old messages from both the primary  
phone and secondary phone mailboxes when the phone is in an idle  
state.  
Pressing the MSG button lists the mailboxes. You can press Up and Down  
arrow keys to select a mailbox, then press the MSG button again to  
connect to that mailbox.  
Personal Speed Dial  
Access Buttons  
The VCX User Interface allows you to set up personal speed dial access  
buttons using two method; by assigning the Personal Speed Dial  
feature to an access button and by assigning the Call feature to an access  
button.  
Using the Personal Speed Dial feature provides up to six (Model 3102) or  
seven (Model 2102) personal speed dial numbers that you can assign.  
Using the Call feature provides an additional nine personal speed dial  
numbers you can assign.  
 
         
Logging Out  
115  
Logging Out  
To log out of the VCX User Interface, follow these steps:  
1 From any screen, click the Log Out button just above the copyright  
notice.  
The Login screen appears.  
2 Close your web browser.  
 
   
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CHAPTER 8: USING THE VCX USER INTERFACE  
 
118  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Connecting the  
Telephone  
Although the connector layout varies between telephones, all VCX  
telephones and attendant consoles use these symbols to identify the  
connectors:  
Power connection for an AC power adapter.  
Network connection. Connects the device to the network. A powered  
Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af)  
standard is acceptable for:  
3Com 3101 Basic Telephones  
3Com 3102 Business Telephones  
3Com 3103 Manager’s Telephones  
3Com 3105 Attendant Consoles  
Older 3Com telephones that include “PE” in the part number.  
Switch port for connecting a computer or other network device, such as  
an VCX Attendant Console, to the network.  
Handset connector.  
Headset connector. Model 3102 and Model 3103 only.  
Figure 6 shows underside of the VCX 3102 Business Telephone as an  
example of possible connection points. Connection details for each type  
of VCX device are listed on the packing sheet that is shipped with the  
device.  
 
     
Connecting the Telephone  
119  
Figure 6 Underside of the VCX 3102 Business Telephone  
4
1
2
3
6
5
CAUTION: The VCX system operates over the LAN, not through traditional  
telephone wiring. Your telephone connects to the VCX system through an  
RJ-45 LAN connector instead of an RJ-11 telephone connector. Your  
telephone will not work unless it is connected properly. Ask your  
administrator if you have questions about your telephone connection.  
The underside of an VCX telephone or attendant console includes:  
1 AC power adapter connection  
2 Ethernet connector for connection to the LAN  
3 Ethernet connector for an optional connection to your desktop  
computer.  
4 Handset connector  
5 Headset connector (3102 and 3103 only)  
6 Tabs for the support bracket  
For information about the underside of each VCX Telephone, and for  
information about how to connect any VCX Telephone or Attendant  
Console to a Power over Ethernet source, see the packing sheet that  
comes with the device.  
Strain relief clamps are built into the 3101/3102/3105 support bracket.  
 
       
120  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Installing the 3102  
Telephone Label  
Plate  
The VCX 3102 Business Telephone has a label plate with localized button  
labels that you must install. Once you snap the plate onto the telephone,  
you cannot remove it.  
To install the plate, slip the tabs along the top edge of the plate into the  
slots on the telephone, and then press firmly along the bottom edge of  
the plate until you feel it snap into place.  
Figure 7 VCX 3102 Label Plate  
Attaching and  
Adjusting the  
Articulating  
The articulating support bracket is common to the following devices:  
3Com 3105 Attendant Console  
3Com 3102 Business Telephone  
Support Bracket  
Figure 8, Figure 9, and Figure 10 show a 3102 Telephone. The  
instructions apply to all telephones.  
 
       
Attaching and Adjusting the Articulating Support Bracket  
121  
Figure 8 Attaching the Support Bracket  
To attach the support  
bracket, 1, snap the  
bracket into the  
mounting supports 2,  
on the bottom of the  
telephone.  
2
After you connect the  
cables to the phone,  
press the cables into  
the cable management  
clamps 3, on the stand.  
1
3
Figure 9 Adjusting the Support Bracket  
To adjust the support  
bracket, press to  
release the lock tab 1,  
rotate the bracket to  
the position that you  
want, and then  
release the lock tab.  
1
 
122  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Figure 10 Wall Mounting a 3102 Telephone  
When you mount a 3101, 3101SP, 3102,  
or 3103 telephone on a wall, attach the  
support bracket and adjust it so that the  
bottom of the support bracket rests  
against the bottom supports on the  
telephone, 1.  
Safe wall mounting requires 3/4-inch  
drywall and 1.5-inch drywall screws.  
1
Attaching and  
Adjusting the Fixed  
Support Bracket  
The fixed support bracket is supplied with theModel 2102 Business  
TelephoneThe fixed support bracket can be attached in low profile, high  
profile, or wall mount positions. Tabs on the underside of the telephone  
slip into slots on the bracket, and the opposite mounting points snap into  
place.  
Low-Profile and In Figure 11, the support bracket is outlined to show you how to install  
High-Profile Positions the VCX Telephone in the low-profile and high-profile desktop positions.  
 
     
Attaching and Adjusting the Fixed Support Bracket  
123  
Figure 11 Low-Profile and High-Profile Desktop Positions  
Wall-Mount Position To mount an VCX 2102 telephone on a wall, put the bracket on the  
opposite end of the telephone in the low-profile position. Pull and twist  
the knob on the underside of the phone 90 degrees (Figure 12) so that  
the spring- loaded peg projects out on the top of the phone (Item 1 in  
Figure 13).  
Figure 12 Knob for the Handset Support Peg  
 
     
124  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Figure 13 shows an VCX 2102 Telephone in the wall-mount position.  
Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws.  
Figure 13 Wall-Mount Position  
1
2
3
1 Handset support peg  
2 Wall with a solid backing  
3 Support bracket in the low-profile position on opposite end of telephone  
Security Wall-Mount Every VCX 2102 telephone can be fitted with an optional security  
Bracket wall-mount bracket that ensures that the device cannot be removed by  
unauthorized persons. For how to order this bracket, consult your 3Com  
VCX Voice-Authorized Partner. Read and follow the instructions that  
come with the bracket.  
 
   
Opening the 3105 Attendant Console Label Cover  
125  
Opening the 3105  
Attendant Console  
Label Cover  
For instructions on how to create and print labels, see Printing Labels on  
Figure 14 3105 Attendant Console Label Cover Tabs  
After you print the  
labels and then cut  
them out, remove  
the plastic cover  
from the Attendant  
Console by pulling  
up on the two tabs  
at the top of the  
Attendant Console  
until the top of the  
cover pops off.  
Moving Your  
Telephone  
Each VCX telephones is uniquely identified by an IP address. You can  
move your telephone to another location within your calling domain,  
connect it to any Ethernet jack on the LAN, and still maintain all of your  
personalized features, speed dials, and extension number.  
Swapping  
Telephones  
Your administrator assigns a password for your telephone. This password  
associates your telephone extension (and mailbox) with your account.  
This may allow you to configure another VCX phone in the system to  
duplicate your primary phone. This means if you are away from your  
primary phone (for example, in a different office), you can program the  
local phone to use your extension. Any calls made to your extension will  
ring in both locations and you can access your mailbox from either  
phone. See the overview section in the chapter that describes your  
telephone for more information.  
 
           
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APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
Cleaning Your  
Telephone  
Always unplug your telephone from the power source and from the  
network before you clean it. Use a soft cloth dampened with mild  
detergent.  
WARNING: Failure to unplug the telephone before you clean it could  
result in electrical shock.  
Troubleshooting  
Problems  
Table 11 lists possible problems that you may encounter and the most  
likely solutions. Where possible, each solution refers to the section in this  
guide where you can find detailed information.  
Table 11 Possible Problems  
Possible Problem  
Suggested Solutions  
My telephone has no dial  
tone and the display panel  
is blank.  
Verify that the power cord is fully inserted in the  
correct connector on the underside of the  
telephone. Use the strain relief tab to prevent the  
cord from becoming unplugged.  
Verify that the Ethernet cables are connected and  
that each cable is in the proper connection.  
Remove and add power to the telephone by  
unplugging the power cord at the electric outlet  
and plugging it back in.  
If the telephone is powered through a powered  
Ethernet cable, make sure that power is applied to  
the cable at its source.  
My telephone has “locked  
up.”  
Your telephone has lost the connection to the  
system. Remove the Ethernet cord from the jack,  
and then re-insert it into the jack.  
Wait a few seconds. If the telephone display panel  
still appears to be locked, disconnect the electrical  
power for your telephone, and then plug it back in.  
Callers cannot leave  
Your mailbox may be full. Log in to your voice mailbox  
messages on my voice mail. and delete some messages.  
When I dial 9 or 8 to access No outside lines are available. Try again in a few  
an outside line, the display minutes.  
panel shows “All Ports  
Busy.”  
After I call another user in The other user may have the Hands Free feature  
my organization, I hear a  
tone but no ringing.  
enabled. Begin speaking after you hear the tone. For  
 
                 
Troubleshooting Problems  
127  
Table 11 Possible Problems (continued)  
Possible Problem  
Suggested Solutions  
On my VCX Business  
Telephone, all incoming  
internal calls come over my  
speaker phone.  
You have the Hands Free feature enabled. For details,  
My telephone is not  
forwarding my incoming  
calls to my voice mailbox.  
Verify that you have activated the Forward to Voice  
Mail feature. For details, see Forwarding Calls to Voice  
Mail.  
On my VCX Business  
Telephone, I added a  
One-Touch speed dial, but  
the telephone does not dial  
that number.  
Verify that you have correctly set up speed dialing. For  
details, see Speed Dialing.  
My telephone keeps  
ringing after I pick up the  
handset.  
Your telephone may have lost connection to the  
system immediately after a call came in. Remove the  
Ethernet cord from the jack, then re-insert it into  
the wall jack.  
Wait a few seconds. If the telephone continues to  
ring, disconnect the electrical power for your  
telephone, and then plug it back in.  
The display panel shows  
“Wait for NCP.”  
Your telephone may be disconnected from the system.  
Hang up your telephone and wait a few seconds. Then  
pick up the handset. If the message still appears on  
your telephone display panel, contact your  
administrator.  
 
       
128  
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE  
 
INDEX  
call forward  
call forwarding  
Numbers  
2102 Business Telephone  
3102 Business Telephone  
call history  
Caller ID  
caller ID  
calls  
A
access buttons  
all calls (call forwarding)  
B
bracket  
bridging extensions  
busy line (call forwarding)  
Class of Service  
C
call coverage  
 
 
130  
INDEX  
conference call  
H
hands-free  
headset  
Hunt Groups  
configuration  
connecting telephones  
D
dialing a remote office  
directory of users  
J
display panel  
Do Not Disturb  
L
line status lights  
E
extensions  
M
mailbox  
F
mapping button functions (VCX UI)  
message waiting indicator  
forward universal (call forwarding)  
G
 
O
131  
O
speed dials  
status lights  
support bracket  
P
support brackets  
phone settings  
problems  
programmable access buttons  
T
telephone support brackets  
telephones  
R
registrations  
ring no answer (call forwarding)  
ring patterns  
time zone  
troubleshooting  
S
security  
selective ringing  
U
user directory  
user directory (global)  
user directory (local)  
speaker phone  
 

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